Graduate Account Management

2 weeks ago


Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for talented individuals to join us in 2024. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.

**Roles & Responsibilities**:

- Acquire and incubate brands, principals, and big merchants that contribute large GMV share
- Build and maintain the relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Discover new collaborative opportunities fit into merchants' short-term and long-term development plans and build JBPs
- Maintain service quality provided by the seller - low cancellation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Work closely with relevant internal and external stakeholders to optimize merchant's success in TikTok Shop

**Qualifications**:

- Final year or recent graduate of any discipline from a reputable university
- Excellent interpersonal and negotiation skills
- Attention to detail, affinity with numbers, logical and problem-solving skills
- Demonstration of leadership and project management skills in past projects
- Internship experience in e-commerce or having a solid understanding of the industry landscape in SEA is a plus
- Strong connections with brands and big sellers are preferred
- A good team player, fast learner, and open to changes
- Proficient in Microsoft Excel and PowerPoint
- Proficiency in English

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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