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Local Delivery Manager

1 month ago

Kuala Lumpur, Malaysia Orange Full time

about the role
- Accountable for order management of all customer solution/ service orders from the receipt of valid service requests to the local hand over as per predefined milestones and meeting the targets set by the management with regards to:

- Customer Satisfaction
- TDD/CDD (Target/ Committed Delivery Date) and LTC (Lead Time to Connect)
- Overdue Orders
- Database(s) accuracy
- Quality of 1st time installation
- Management of Profit & Loss through on-time billing and delivery
- Perform order validation of assigned orders with the local customer
- Help define/ revise Target Delivery Date (TDD) based on the local customer's needs/ availability
- Accountable for timely receipt of local loops and associated equipment based on a service/ solution order received
- Resolve any ordering related issues with the PTT or Third-Party Vendor
- Establish local loop delivery dates in coordination with the overall required customer TDD
- Schedule, execute, and validate local loop testing with the local PTT. Responsible to ensure local loop tests are acceptable before final handover of services to customers
- Proactively coordinate, track and manage service & solution components until full delivery of completed service/ solution to the customer
- Perform proactive Order Management to ensure deliverables and cost leakages can be optimized
- Ensure sales/provisioning databases are accurately updated at all times
- Initiate action to escalate or expedite implementation issues, as required, to minimize delays in meeting customer committed delivery dates for service
- Assess circuit orders optimizing resources (channelized circuits, mux, etc ) and cost (reuse of creased circuits for ex.)
- Manage port allocation process based
- Lead testing of circuit deliveries with Installation Support and the PTT until circuit fully operational
- Be the Point of Contact for the local customer: Provide status and progress reports, manage all related customer relationship management questions with the local customer
- Assist with the various acceptance test, when applicable
- Incorporate and manage country specific requirements in the provisioning process
- Any other duties as required by manager

about you

Must have fluent language proficiency in both spoken and written English & Japanese

Fluent language proficiency in both spoken and written in other languages i.e Korean, Vietnamese and Bahasa Indonesia is an added advantage.

Degree/Equivalent in telecommunications, engineering, business is preferred

CCNA/PMP/ITIL certified is preferred

Customer Service and Telecommunications experience, highly desirable

2 - 8 years experience in the specified local telecommunications area

Excellent organizational and planning skills

Detail oriented

Time management skills

Excellent communication and decision making skills

Independent self starter

'Can Do' Attitude

Customer Focused

Team Spirit

additional information

department

Customer Services & Operations