Protege Trainee

**Responsibilities**:

- To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
- Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
- Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
- To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
- Striving to achieve and maintain overall performance adhering to SLA.
- To undertake any ad-hoc assignments as and when required.

**Requirements**:

- Fresh graduate, unemployed or working part time basis
- Possess minimum Certificate of Successful Completion of Degree Program
- Completed Degree in Business Administration, Public Relations, Marketing or equivalent
- Protege Trainee Contract for 8 months
- Organized, strong communication and excellent time management skills
- Problem solving skills
- Positive attitude, self-motivated and customer service orientation.
- Knowledge in Apple products will be an added advantage
- Applicants must be willing to work in 3 Two Square, Petaling Jaya, Selangor.

**Benefits**:

- Overtime Claim
- EPF, SOCSO and EIS
- Staff Purchase Scheme
- Product Training
- Minimum Allowance RM2000 for 8 month’s Contract
- Training fees fully borned by Company
- 8 days Annual leave
- 8 days Medical Leave

**Training provided**:

- Communication and Networking Skills
- Creative and Analytical Thinking
- Value Driven Professional
- Organizational Adaptability
- Grooming and Etiquette)
- Entrepreneurship 101
- Environment Sustainability and Social Impact

**Job Types**: Contract, Fresh graduate
Contract length: 8 months

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Maternity leave
- Parental leave
- Professional development

Supplemental pay types:

- Overtime pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa Melayu (preferred)
- Mandarin (preferred)
- Tamil (preferred)