Executive - Mice

2 weeks ago

Kuala Lumpur, Malaysia Holiday Tours & Travel Sdn Bhd Full time

**JOB ROLE & PURPOSE**

We are seeking a highly motivated Executive - MICE Operations who aspire to be the trusted travel expert to our customers. Manage and support group travel experience with excellence customer service to achieve the business & performance targets.

**JOB RESPONSIBILITIES**:

- To support Sales to manage and prepare all aspects of travel operations including proposal, reservation, ticketing, travel coordination and customer support.
- Assist to organize and control project activities to ensure the project workflow on track and within budget.
- Assisting sales on flight booking for Group or FIT / reservation, hotel booking, preparation of costing and proposals and other ground arrangement for our corporate clients.
- You are required to issue and monitor invoicing, collection of outstanding debts and prepare refund requisition for customer.
- Assist project members with the coordination of resources, equipment and information.
- Schedule tour guiding assignments.
- Liaise with vendors and monitor adherence to service level standards.
- Report on project progress.
- Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
- Communicate with clients to identify and define project requirements, scope and objectives.
- Tour leading to overseas and local.
- Any other duties at the discretion of the company.

**JOB REQUIREMENTS**:

- At least 3 years' experience in related field.
- Good communication skills in English and Malay language for both spoken and written.
- Proficiency in GDS: Sabre, Galileo and Amadeus are an advantage.

**BENEFITS**:

- Learning opportunities and career development.
- Insurance coverage - group hospitalisation and PA insurance (upon confirmation).
- Flexi-benefit allowance (medical, dental, optical, fitness, learning and etc.)

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