![Mandarin Oriental Hotel Group](https://media.trabajo.org/img/noimg.jpg)
Assistant Front Office Manager
3 days ago
**Position**: ASSISTANT FRONT OFFICE MANAGER (Full time #538997)
**Property / Office**: Mandarin Oriental, Kuala Lumpur
**Location**: Kuala Lumpur, Malaysia
**The Role of the Assistant Front Office Manager**
To assist the Front Office Manager in providing supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel.
- Responsible for the efficiency and profitable functioning of the Front Office which includes Duty Manager, Front Desk, Guest Recognition, Concierge, Club Floor, Telecommunication and MO Shop operations
- Maximize room revenue and occupancy by effectively maximizing yield and excel in room up-selling and all other revenue centres
- Clarify duties and responsibilities of Front Office personnel and ensure that work flow are in a logical and effective manner
- Ensure that LQE, MO Pillars, policies and procedures are properly understood and followed through among Front Office colleagues
- Prepare annual departmental operating budgets as well as capital expenditure and manpower budgets
- Control and analyze departmental costs to ensure performance is within budget on monthly profit and loss review
- Perform all aspects of personnel and training functions, including hiring, performance appraisals, counseling, coaching, disciplinary action, monitor performance, etc.
**Preferred Qualifications & Skills**
- Degree / Diploma in Hotel Management.- Minimum 2 years in similar position.- Work independently under minimum supervision.- Analytical, meticulous and organised.-
- Self motivated and a self starter.- Must have the working rights in Malaysia.
Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:
Malaysia work authorization is required for this position.
**Advertised**: 08 Apr 2024 Singapore Standard Time
**Applications close**: 31 May 2024 Singapore Standard Time
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