Assistant Front Office Manager
7 months ago
**PROFILE**:
- Minimum SPM or Diploma in Tourism Management.
- Minimum 2 years successful track record at a managerial level.
- Excellent communications skill for both written and verbal. Multiple language skills are preferred.
- Able to work under pressure.
- Self-starter, results oriented and also a team player.
- Pleasant personality with good organisational skills.
- Good problem solving skills.
- Independent and self-motivated with good communication, presentation and interpersonal skills.
- Energetic, result-oriented and prepared to face challenges.
- Resourceful and reliable in meeting objectives and expectations.
**Key Responsibilities**
- Ensures that all hotel's basic standards have been implemented, and those optional standards have been implemented where appropriate.
- Ensures that all Front Office employees deliver the basic standard and provide exceptional guest service at all times.
- Maintains positive guest and colleague interactions with good working relationships.
- Assists in greeting and checking-in VIP and Long Stay guests.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
- Ensures that all V.I.P. and long stay guests are met on arrival by a Duty Manager.
- Assists in the preparation and updates of the Front Office Departmental Operations Manual
- Assists the Front Office Manager to conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary
- Represents the Front Office Department function on the hotel's Department Head daily briefing in the absence of the Front Office Manager.
- Ensures that all Front Office employees are familiar with the hotel’s products and services.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Ensures that Front Office employees provide excellent service to internal customers as appropriate.
- Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that.
- Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
- Establishes a rapport with guests and maintains good customer relationship
- Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary.
- Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping and other Duty Managers.
- Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Assists in securing external guest accommodation in overbooking situations.
- Ensures that all guest details are entered correctly in - accordance with the principles of clean data.
- Ensures that public areas are clean and up to standard.
- Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team and delivers the basic standard.
- Coordinate with the Front Office Manager in organizing, directing and planning all departments’ activities which comprises Reception, Cashiering, telephone room, Bell service, Guest Relations and transportation, ensuring the smooth running and proper administration of the department.
- Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents.
- Ensures the strict control of room keys.
- Ensures that the Front Office employees work in a supportive and flexible manner with other departments, in a spirit of “Team Work”.
- To be thoroughly conversant with the Front Office computer system and to coordinate with IT Manager in times of power failure or system down.
- Responds to changes in the Front Office Department function as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
**Job Types**: Full-time, Permanent
Pay: From RM4,000.00 per month
**Benefits**:
- Meal provided
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
**Experience**:
- Hotel Front Office: 2 years (preferred)
-
Assistant Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24087638 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...
-
Assistant Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24044093 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...
-
Assistant Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24044487 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists...
-
Assistant Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Additional Information** Malaysian Only **Job Number** 23154811 **Job Category** Rooms & Guest Services Operations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...
-
Assistant Front Office Manager
3 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24168927 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...
-
Assistant Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24027039 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...
-
Assistant Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24087745 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...
-
Assistant Front Office Manager
4 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Additional Information** Malaysian Only **Job Number** 24161952 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...
-
Assistant Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Additional Information** Malaysian Only **Job Number** 23210251 **Job Category** Rooms & Guest Services Operations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...
-
Assistant Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24097319 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Kuala Lumpur City Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level...
-
Front Office Assistant
4 months ago
Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full timeAs Front Office Assistant, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Assistant is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest...
-
Front Office Assistant
6 months ago
Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full timeAs Front Office Assistant, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Assistant is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest...
-
Front Office Assistant
7 hours ago
Kuala Lumpur, Malaysia MHI MY1 SDN BHD Full time**Responsibilities**: - Manage and assist day to day Front Office operation smoothly and systematically, eg. check-in / check-out / cashiering and etc. - Able to handle general administration and prepare daily, weekly and monthly report of the Front Office Department. - Manages and motivates the Front Office team in order to provide a high standard of...
-
Assistant Manager
3 months ago
Kuala Lumpur, Malaysia Grand Hyatt Kuala Lumpur Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...
-
Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24068830 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Kuala Lumpur City Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...
-
Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 23210507 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...
-
Assistant Manager
6 months ago
Kuala Lumpur, Malaysia Hyatt Centric City Centre Kuala Lumpur Full timeSummary Summary The first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur is designed to reflect the city’s rich tin-mining history, with a deep appreciation of the local and cultural influences. In harmony with nature and nestled in the heart of the city, the hotel is surrounded by unique neighbouring attractions...
-
Front Office Assistant
7 months ago
Kuala Lumpur, Malaysia MAHSA Avenue, Urban living Full timeWe are seeking a friendly and skilled Front Office Assistant who is fluent in Mandarin to join our team. In this role, you will be responsible for providing exceptional customer service to our Mandarin-speaking guests, managing front desk operations, and ensuring a positive guest experience during their stay at our hotel. **Key Responsibilities**: **Guest...
-
Front Office Assistant
6 months ago
Kuala Lumpur, Malaysia SGI VACATION CLUB BERHAD Full timeWe are looking for a Front Office Assistant responsible to response to all guests request in the timely manner and carry out work accordance to front office standard operating procedures set by the company. **Responsibilities**: - Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys...
-
Front Office Manager
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24022965 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...
