Cafe Manager

4 weeks ago

Shah Alam, Malaysia Secret Recipe Cakes & Cafe Sdn Bhd Full time

**Benefits**:

- Reputable company
- EPF, SOCSO and EIS contribution
- Sales Commission
- Incentives
- Group Personal Accident Protection
- Outpatient Treatment
- Dental Subsidy
- Annual leave
- Miscellaneous leaves (i.e Compassionate, Marriage, Calamity etc)
- Compassionate Token
- Birthday Gift
- Wedding Cake
- Staff Purchase Discount

**Job Requirements**:

- At least Diploma/ Bachelors in Hospitality, F&B management or related disciplines.
- Minimum 2 years of experience in the same management capacity within the F&B/ retail industry
- Experienced with food safety and inventory management procedures
- Passionate for customer service and sales
- Possess own transportation for outlet visits
- Fluency in Malay and English. Any additional fluency in other local dialects are welcomed.
- Able to work shifts (i.e. morning, afternoon or full (10am-10pm))
- The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently
- Providing leadership and guidance to the team to ensure daily café’s operation are managed effectively and customers’ satisfaction achieved consistently
- Work with the team closely to ensure full compliance of the SOP
- Be responsible, handle / resolve customers’ complaint promptly and courteously
- Responsible for making sure all complaints and feedback are reported to Area Manager (AM) or Senior Area Manager (SAM) in charge immediately for further action
- Be responsible and provide on job training and monitoring to all new and existing staff consistently
- Take responsibilities and monitor the performance and welfare of the staff, Service Coordinator and Supervisor in your team. Making sure they adhere to their job scope, standards and SOP
- Strictly adhere and be compliance to the financial control procedures
- Implementing promotional activities and tracking the results, giving feedback on customers’ comments for improvement
- Work closely with SAM and the team to achieve sales target, cost and wastage reduction guidelines, quality of food and service at zero tolerance on variance and pilferage
- Effective management of the team to ensure an acceptable standards of staff discipline and professionalism is achieved
- To monitor and minimize wastages, breakages, pilferage, food quality and variance

**Job Types**: Full-time, Permanent

**Salary**: RM2,700.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Performance bonus

Application Question(s):

- What is your expected salary for this role?
- How soon can you join us? Please cite your notice period.
- Can you work in Putrajaya?
- Can you work in Shah Alam?
- Can you work in Puchong?
- Can you work in Rawang?

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