Facial Therapist

4 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Elitez Malaysia Sdn Bhd Full time

**Primary Functions and Responsibilities**

To manage and conduct specified facial treatments at outlet stores using the appropriate products, ingredients and actively seeks to develop the reputation and expanding their client base and contributes to maximizing sales and financial growth.

The Facial Therapist must always behave in a manner consistent with the values of Company.
- Ensuring the facial treatments is upheld and demonstrated
- Ensuring the Customer Service and Consultations is upheld and demonstrated
- Providing consistent and reliable service and operational excellence
- Understanding clients requirements and prescribing appropriate products and services
- Engaging with clients to manage and expand the Facial Therapy business
- Providing consultation by prescribing the right products to new and existing customers
- Ensuring the highest level of service and explanation is provided to customers
- Ensuring every aspect of the customer’s experience is positive and informative
- Maintaining inventory levels, and conduct weekly and monthly stock count
- **Financial Management**_
- Managing controllable expenses
- Assist the Store Manager with cash handling, when needed.
- **Operations**_
- Managing day-to-day operation of facial business, bookings, usage of products, inventory and collateral ordering and expenses.
- Manage inventory of facial room with precision and in communication with store to ensure all facial products are ordered and accounted for.
- Assist with facial & store stock takes and inventory control which includes, but not limited to, ordering, checking of stocks, cycle counts and bi-annual stock takes
- Be aware of marketing and promotional initiatives
- Support shopping events
- Assist Store Manager with maintaining relationships within local community
- Adhere to standards for store and product presentation
- Read and action all communications in a timely manner
- Complete all delegated administrative tasks in an accurate and timely manner
- **Sales**_
- Contribute to facial & store sales
- Understand store sales budget and performance against KPIs
- Support initiatives to improve product performance within facial team
- **Customer Experience**_
- Resolve customer complaints in a timely and effective manner, escalating any issues to the Store Manager
- Understand the grooming standards
- Maintain effective and appropriate communication with colleagues
- Attend and participate in forums and meetings

**Requirements**:

- Minimum 1-3 years and a successful track record in the Services (Therapist Spa) Industry
- Past Luxury or Perfume & Cosmetics experience is a plus
- Proficiency in spoken English
- Any spoken 3rd language is a plus
- Recognized certificate in Spa treatment training is a plus
- Strong organizational and administration skills

**Key Competencies**:

- Excellent communication, client engagement (e.g. story telling skills) and coaching/transmission skills.
- Excellent organizational skills.
- Excellent at presenting
- Displays team spirit and has an empathetic and can-do attitude.
- Curious, open-minded, strong positive mindset, motivated, and detail oriented.
- Good diction, refined eye for detail and elegance

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay

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