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Customer Experience Specialist
2 months ago
**Join EPOS: Empower Your Career as a Customer Experience Specialist**
- Join a young vibrant and cheerful team
- All age groups are welcome
- Multilingual (English and Chinese) is an advantage.
**Benefits**:
- Receive full training tailored to foster your role excellence.
- Engage in a structured skills development program aimed at long-term career growth.
- Thrive in a dynamic, collaborative environment that fosters creativity and personal development.
**Responsibilities**:
- First contact resolution of all cases handled
- Remote support / troubleshooting including diagnosis for both software and hardware issues
- Setup of EPOS systems with client requirements
- Maintain high levels of client satisfaction at all times
- Provide product training for new clients
- Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
- Manage and resolve client complaints and feedback
- Escalate and work with Singapore team for complicated issues, and ensure issues are resolved and followed up properly
- Portray a positive and helpful attitude to external and internal customers
- Provide ideas to improve client experience
- Support internal team with miscellaneous tasks
**Requirements**:
- **Educational Background**: Graduands or degree holders ready to start a promising career.
- **Personal Traits**: Proactive, detail-oriented, stress-resilient, and excellent in communication.
- **Additional Skills**: Experience in hardware/software troubleshooting and ability to communicate with Chinese-speaking clients is a plus.
Pay: RM2,800.00 - RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (required)
Expected Start Date: 05/13/2024
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