Fandom Community Operation Specialist
2 weeks ago
**Job Overview**:
Stanly, our fandom-focused brand, is looking for a dedicated Community Operations Executive. As the key liaison between the brand and its passionate fanbase, you will be responsible for driving engagement initiatives, managing support functions, and ensuring a vibrant and supportive community atmosphere for fans.
**Responsibilities**:
- Develop and execute community engagement strategies tailored to fandom interests.
- Lead a support team to address fan inquiries and concerns.
- Implement content moderation policies to uphold community guidelines.
- Generate reports on community feedback, support ticket trends, and user satisfaction.
- Collaborate with marketing to organize fandom events and promotions.
**Qualifications**:
- Bachelor's degree in Business, Communications, or a related field.
- Proven experience in community management with a focus on fandoms.
- Strong understanding of fan culture and interests.
- Experience in support management and content moderation.
**Job Types**: Full-time, Permanent, Freelance, Fresh graduate
**Salary**: RM2,000.00 - RM5,000.00 per month
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