Concierge

3 weeks ago

George Town, Malaysia M SUMMIT SDN BHD Full time

Duties (includes but is not limited to the following):

- Ensure guest requests are handled in a timely manner
- Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities
- Advise guests of points of interest in the surrounding area, quickly and efficiently able to orient guests, and provide directions and in-depth recommendations
- Assist in arranging restaurant reservations, car services, bookings and confirmations as required by our guests
- Coordinate amenities for guests celebrating special occasions
- Set up special packages that include pre-calls from the concierge and specialized amenities
- Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms
- Proactively work to seek out ways in which to improve the hotel experience for our guests
- Perform additional duties as assigned

Typical Physical / Mental Demand:

- Must be able to stand, walk, sit for prolonged periods of time
- Must be able to bend, stoop, crouch
- Must use hands to reach, grasp, handle, pull and push
- Must have good near and far vision
- Must be able to hear, talk, smell

**Job Requirements**
- SPM qualification or equivalent.
- Good command of English and Bahasa Malaysia, added advantage if can converse another local language
- Pleasant personality.
- Relevant working experience in customer service an added advantage.

**Job Types**: Full-time, Permanent

**Salary**: RM1,521.46 - RM3,839.91 per month

**Benefits**:

- Free parking
- Meal allowance
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift

Ability to Commute:

- George Town (required)

Ability to Relocate:

- George Town: Relocate before starting work (required)

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