National Operations Manager- Charity Sector

2 weeks ago

Kuala Lumpur, Malaysia One Sixty Asia Full time

**One Sixty International's Mission and Vision**
One Sixty Fundraising aspires to be the most innovative face-to-face (F2F) fundraising agency globally. Specialising in direct dialogue channels, we excel in delivering long-term donors and providing expert consultancy services worldwide. Our commitment to our charity partners is to offer a premium and sustainable service that helps them raise essential funds for their critical work. Our sustainable and innovative approach has allowed us to grow and thrive in a challenging sector in both the US, UK and now Malaysia, by delivering best-in-class services to our charity partners. Having experienced just how rewarding working in the charity sector can be, we also wanted to create opportunities for other driven individuals to begin exciting careers of their own. Our mission is to connect people and causes across the globe.

**Rewards and Benefits**
- Opportunities for travel to our international offices across the UK and USA.
- Permanent position and industry leading benefits package
- EPF, SOCSO contributions
- Paid Annual Leave
- Work in an inclusive, value-led organisation with a positive workplace culture
- RM10,000- RM14,000 per month. (On top earnings of around RM4,000 per month)

**The Role**
You will be reporting directly to One Sixty Asia's Co-Founder, you will oversee and ensure the operational excellence of our Malaysia operations. Your role will be pivotal in maintaining alignment with our values and achieving our mission. You will work a minimum of 40 hours per week, with occasional weekend work as required.

**Key Responsibilities**
- Leadership and Vision
- Inspire and guide the team towards achieving our strategic goals.
- Strategic Management
- Direct and manage the daily operations and long-term planning for Malaysia.
- Risk and Compliance
- Implement effective risk management strategies to ensure compliance with policies and HR regulations.
- Training and Development
- Oversee the initial and ongoing training and professional growth of staff.
- Compliance
- Ensure all campaigns meet contractual stipulations and professional standards.
- Complaint Handling
- Address complaints in line with established policies and procedures.
- Field-Based Training
- Provide hands-on training and coaching to staff.
- Remote Management:

- Manage operations remotely when necessary.
- Client ROI- Ensure campaigns deliver strong returns on investment for our clients.
- Value-Driven Decision Making
- Make decisions in line with One Sixty's core values.

**Skills and Competencies**
- Influence
- Positively influence others to achieve company goals.
- People Development
- Develop talent at various levels within the organisation.
- Strategic Insight
- Assess options and actions based on environmental trends and company values.
- Relationship Building
- Establish and maintain positive relationships internally and externally.
- Communication
- Exhibit excellent communication skills, both written and verbal.

**Personal Qualities**
- Commitment
- Demonstrate enthusiasm and dedication to One Sixty's mission.
- Quality Focus
- Uphold a commitment to quality in all service aspects.
- Equality Advocacy
- Advocate for equal opportunities.
- Self-Motivation
- Work independently with confidence in decision-making.
- Detail Orientation
- Manage detailed work efficiently.
- Flexibility
- Adapt to changing circumstances with a positive attitude.
- Travel Willingness
- Willing to travel and work outside standard hours.

**Experience and Qualifications**:

- Essential _- Minimum of 1 year in high-level operations management.

This is an incredibly exciting opportunity for someone with previous experience in the sector to join a leading company already established within the UK and USA.

Pay: RM10,000.00 - RM14,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Application Question(s):

- Please detail your experience below?

**Experience**:

- management in the Charity sector: 1 year (required)

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