Restaurant Manager
2 days ago
Restaurant Manager responsibilities include:
- Coordinating daily restaurant management operations
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints
Responsibilities Ensuring incoming staff complies with company policy
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- Training staff to follow restaurant procedures
- Maintaining safety and food quality standards
- Keeping customers happy and handling complaints
- Organizing schedules
- Keeping track of employees’ hours
- Recording payroll data
- Ordering food, linens, gloves and other supplies while staying within budget limitations
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements and skills
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like OpenTable and PeachWorks
- Strong leadership, motivational and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
**Job Types**: Full-time, Permanent
**Salary**: RM1,900.00 - RM2,300.00 per month
**Benefits**:
- Opportunities for promotion
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Restaurant Management: 3 years (preferred)
- Restaurant manager: 3 years (preferred)
- Cash handling: 3 years (preferred)
- Complaint handling: 3 years (preferred)
- Time management: 3 years (preferred)
- Cost management: 3 years (preferred)
- f & b culinary: 4 years (preferred)
**Language**:
- malay (preferred)
- English (preferred)
License/Certification:
- car (preferred)
Shift availability:
- Overnight Shift (preferred)
- Day Shift (preferred)
- Night Shift (preferred)
Willingness to travel:
- 75% (preferred)
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