Social Media Chat Support
2 weeks ago
Position: Social Media Chat Support - English
Location: KL Sentral
Working hours: 24/7 rotational shift
**Salary**: RM3,800 + KPI allowance
Start date: 8 April
**Requirements**:
- Diploma and above
- Must have 1 to 2 years customer service experience
**Responsibilities**:
- Comprehend customer inquiries and provide responses through the relevant channel: chat.
- Grasp customer inquiries, ensuring they receive answers or are directed to the appropriate support channel.
- Handle customer escalations, ensuring timely responses, tracking, and necessary further escalation.
**Job Types**: Full-time, Permanent
**Salary**: RM3,800.00 per month
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Rotational shift
Application Question(s):
- What is your notice period?
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
Expected Start Date: 04/08/2024
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