Social Media Chat Support

2 weeks ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

Position: Social Media Chat Support - English
Location: KL Sentral
Working hours: 24/7 rotational shift

**Salary**: RM3,800 + KPI allowance
Start date: 8 April

**Requirements**:

- Diploma and above
- Must have 1 to 2 years customer service experience

**Responsibilities**:

- Comprehend customer inquiries and provide responses through the relevant channel: chat.
- Grasp customer inquiries, ensuring they receive answers or are directed to the appropriate support channel.
- Handle customer escalations, ensuring timely responses, tracking, and necessary further escalation.

**Job Types**: Full-time, Permanent

**Salary**: RM3,800.00 per month

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Application Question(s):

- What is your notice period?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Expected Start Date: 04/08/2024



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