Chatbot Specialist

7 months ago

Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

Validate tagged responses to data science model and ensure tagging accuracy
- Train the chatbot to understand and respond to customer inquiries and complaints, using machine learning techniques and natural language processing.
- Perform ad-hoc analyses based on improvement projects developed by wider Chatbot team and/or other key stakeholders, based on organizational needs.
- Collaborate with the internal customer service teams and external agencies to monitor and resolve customer issues escalated from the chatbot.

**Requirements**:

- Minimum 3 years’ experience in project management roles, where experience in customer operations and/or Chatbot training is a plus
- Strong analytical and problem-solving skills, with the ability to analyse large amounts of data to identify trends and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
- Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Experience in e-commerce customer service is a plus

**Job Types**: Full-time, Permanent

**Salary**: Up to RM7,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Supplemental pay types:

- 13th month salary
- Performance bonus

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