Customer Service Representative One Utama Up to 3k

2 weeks ago

Bandar Utama, Malaysia Glob Pro Brainhunters Sdn Bhd Full time

**Responsibilities**
- Handle customer orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligning with customer needs and our Business Rules and Service Offering policy.
- Communicate assertively and cooperatively with sales/business units, supply chain, credit, and compliance to ensure timely communication, shipment, and documentation.
- Strive for 100% accuracy in customer orders, invoices, and other documentation. Collaborate with sales managers to address pricing, payment, and delivery term inquiries, fostering sales growth through excellent service.
- Download the outstanding orders report (ZSD04N) every morning and regularly monitor and refresh the report. Take appropriate actions based on the report, including timely communication of any changes to customers.
- Obtain approval for all price changes resulting in credit or debit notes.
- Identify and execute improvements to reduce lead times, transaction times, costs, internal and customer communication, document flow, and to increase service consistency while minimizing mistakes.
- Maintain and timely update prices in the system, ensuring proper filing and tracking of quoted price lists.
- Adhere to processes defined by the Customer Service team.
- Perform tasks as instructed by superiors.

**Required Skills and Experience**
- Minimum of 2-3 years of experience in customer service, with knowledge of import and export shipping functions, preferably in the same industrial field.
- Takes responsibility for problem identification and engages in problem-solving and decision-making preparations.
- Experience using the SAP system is highly desirable.
- **Excellent communication and interpersonal skills, with the ability to support and follow Australia's time zone effectively.**:

- Fluent in both written and spoken English.
- Proficient in Microsoft Office software, including Excel, Word, and Outlook.
- Proactive and demonstrates follow-up initiative.
- Ability to work independently and take ownership of tasks.
- Demonstrates initiative in identifying and resolving issues.
- Strong team player, collaborating effectively with colleagues.
- Attention to detail, ensuring accuracy in documentation and order management.

**Qualifications**

A diploma in Marketing/Business Studies or equivalent qualification, and a degree in any discipline would be advantageous.

For information may reach out to me at 011-16299464 (Sha)

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Early shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you have experience handling in SAP System?
- Willing to work early morning shift?

**Experience**:

- Customer Care Specialist: 2 years (preferred)

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