Customer Success Associate

6 months ago


Ipoh, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

_**VERY URGENT**_

**Key Responsibilities**:
Execute programs to identify and nurture customer advocacy.
Leverage customer feedback and testimonials to drive business growth and brand loyalty.
Lead efforts to minimize churn and maximize customer retention and renewals.
Analyze and understand customer health metrics and implement proactive measures to address potential issues and mitigate risks.
Execute, iterate, and improve customer engagement using the T-12 customer journey playbook.
Foster long-term relationships and drive customer satisfaction.
Proactively identify opportunities for upselling and cross-selling, collaborating with strategy and marketing teams to develop campaigns that drive customer stickiness and revenue uplift.
Develop different approaches to drive ARPU uplift across Small-Medium-Large (S-M-L) customer segments.
Build and maintain executive relationships with customers.
Actively collaborate with customers, identifying their unique needs and challenges from both business and technical perspectives.
Map customer needs back to solutions offered by CTOS.
Communicate and visualize customer requirements, feedback, or potential solutions leveraging existing offerings to provide unique solutions with the product development team.
Track key performance indicators: Churn, Renewal Rate, Revenue Uplift, ARPU, and CSAT.
Utilize Sales Performance Standard (SPS), SFDC, and dashboards for performance monitoring, management, and process improvement.

**Job Requirements**:
Minimum diploma or bachelor’s degree or equivalent qualification in any discipline.
At least 6 months of working experience in customer servicing, sales, and marketing.
Experience working with corporate and enterprise accounts with sales cycles is an advantage.
Experience of 3 - 5 years managing customer retention (will be required to manage customers that wanted to terminate our services and experience in B2B (SME industries preferable).
Excellent communication and presentation abilities in English and Bahasa Malaysia. Mandarin will be added advantage.
Strong analytical, negotiation, and problem-solving skills.
Commitment to customer satisfaction and a passion for driving customer success.
Exceptional communication, interpersonal, and relationship-building skills.
Ability to communicate complex concepts in a clear and understandable manner.
Excellent written and verbal communication skills.
Proficiency in MS Word, MS Excel, and PowerPoint.
Understanding of how to leverage technology, especially data and AI, to improve speed to execution, speed to market, and customer delight through a digital journey.
Self-motivated, proactive, and service-oriented.
Exceptional problem-solving skills.
Ability to work comfortably in a cross-functional setting and with senior business executives.
Ability to remain calm and composed under stress and uncertainty, inspiring the same in the team.

**Work arrangements**

Ideal working hours (8:30 am to 5:30 pm ); 80% Travelling to visit clients

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- Expected salary?
- Notice period?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer support: 3 years (preferred)
- B2B: 3 years (preferred)
- Corporate or Enterprise accounts: 3 years (preferred)

**Language**:

- Mandarin (preferred)

**Location**:

- Ipoh (preferred)

Willingness to travel:

- 75% (preferred)



  • Ipoh, Malaysia Seventeen Network Services Sdn. Bhd. Full time

    **About the job (Unleash Your Potential)** **KEY RESPONSIBILITIES (What Awaits You)** **A DAY IN A LIFE -** _As a startup culture, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours will involve...

  • Tele Collector

    7 months ago


    Ipoh, Malaysia Success Pattern (M) Sdn Bhd Full time

    Jawatan Kosong!!! RECOVERY OFFICER/TELE COLLECTOR Gaji basic dari RM1,600 hingga RM2,500 Kadar komisen yang tinggi, 2% hingga 5% - Elaun kedatangan - Bonus tambahan - EPF,SOCSO - Boleh berkomunikasi dengan baik melalui telefon. - Boleh berkerja secara berkumpulan. - Rajin dan mempunyai daya usaha yang tinggi. - Membuat panggilan dan peringatan kepada...

  • Asistant Manager

    7 months ago


    Ipoh, Malaysia RECRUIT ADVANCE SDN BHD Full time

    LOCATION : KAMPUNG GAJAH PERAK SALARY : RM 1600 + RM 200 (ELAUN) - Assist Grocery Manager in daily store operations in compliance with established procedures. - Supervise multiple associates in grocery department. - Assist in the overall coordination, direction and evaluation of departmental activities. - Ensure all associates follow the company policies...


  • Ipoh, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **- Provides meaning-for-meaning interpreting.** **- Follows interpreter protocols as per training, policies, and procedures.** **- Follows all policies and procedures related to information confidentiality and interpreter ethics.** **- Attends all required training.** **- Maintains confidentiality as policies.** **- Uses standard office equipment such...


  • Ipoh, Malaysia Match Resources Sdn Bhd Full time

    **Description** We are a large lifestyle accessories chain, comprising of more than 10 outlets island wide. We are seeking retail sales associates who... - Are flexible to work on shifts. - Enjoy customer service and sales. - Have a positive attitude. - Can work conscientiously and responsibly. **Responsibilities**: - Perform retail duties in the assigned...


  • Ipoh, Malaysia CIMED HEALTHCARE SDN BHD Full time

    **Business and Clinical Associate (1 position)** - Position equivalent to **Sales Executive**: - Territory coverage**:Northern (Perak)**: - Portfolio: Injectables (e.g., HA injection, PRP), Cartilage Therapeutics (Implant) - Reporting to Business and Clinical Manager based at Central, KL **Responsibilities**: - Marketing and promotion of assigned...


  • Ipoh, Perak, Malaysia SummitNext Technologies Sdn Bhd Full time

    At SummitNext Technologies Sdn. Bhd., we are seeking a talented Business Development Specialist to drive revenue growth by engaging with potential clients through various channels.Position: Business Development Specialist (WFH-Cantonese Support)About the RoleThe successful candidate will play a critical role in driving revenue growth, conducting client...


  • Ipoh, Malaysia PUMA Full time

    Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through the effective use of short and long term planning, expense control, sales and service - Guarantee consistently high standards of customer experience within the Store. - Responsible for assisting with the recruitment, training, development, and...

  • Retail Store Manager

    7 months ago


    Ipoh, Malaysia Puma Aeon Station 18 Full time

    Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through the effective use of short and long term planning, expense control, sales and service - Guarantee consistently high standards of customer experience within the Store. - Responsible for assisting with the recruitment, training, development, and...


  • Ipoh, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows all policies and procedures related to information confidentiality and interpreter ethics. - Attends all required training. required for various clients. - Maintains confidentiality as policies. - Uses standard office equipment...


  • Ipoh, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Key Responsibilities**: - Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows all policies and procedures related to information confidentiality and interpreter ethics. - Attends all required training. - Maintains confidentiality as policies. - Uses standard office equipment such...


  • Ipoh, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows all policies and procedures related to information confidentiality and interpreter ethics. - Attends all required training. required for various clients. - Maintains confidentiality as policies. - Uses standard office equipment...


  • Ipoh, Malaysia HLA MALAYSIA Full time

    Working Location: IPOH PARADE **BASIC 2,700, commission separate 200-700** We are recruiting for our HLA brand in Malaysia. HLA (Malaysia) is recruiting for Retail Associate As we are expanding further, we are looking for a dedicated personality to join our big family as a Retail Fashion Associate. You will be responsible to maintain, replenish, and upkeep...

  • Sales Associate

    6 months ago


    Ipoh, Malaysia Eastern Decorator Sdn Bhd Full time

    **Welcome customers**: - **Promote & recommend products to customers**: - **Explain product usage to customers**: - **After sales service & follow up**: - **Assist in receiving storage count**: - **Assist in show room arrangement** **Requirement**: - **Age 18 & up**: - **Education level SPM or above**: - **Outgoing, sharing & caring personality,...

  • Sales Associate

    6 months ago


    Ipoh, Malaysia DIRECTD RETAIL & WHOLESALE SDN BHD Full time

    Responsibilities: - Promoting sales of smartphones, gadgets & accessories. - Processing payments - Ensure stock levels are well maintained - Providing customers with accurate information on pricing and product availability - Arranging window displays or demo units - Ensure counter for sales is well maintained and clean - Handling customer's enquiries. - To...


  • Ipoh, Malaysia HLA MALAYSIA Full time

    Working Location: IPOH PARADE Basic Salary RM 2,600 We are recruiting for our HLA brand in Malaysia. HLA (Malaysia) is recruiting for Retail Associate As we are expanding further, we are looking for a dedicated personality to join our big family as a Retail Fashion Associate. You will be responsible to maintain, replenish, and upkeep of the store according...


  • Ipoh, Malaysia HLA MALAYSIA Full time

    Working Location: IPOH AEON STATION 18 Basic Salary RM 2,600 We are recruiting for our HLA brand in Malaysia. HLA (Malaysia) is recruiting for Retail Associate As we are expanding further, we are looking for a dedicated personality to join our big family as a Retail Fashion Associate. You will be responsible to maintain, replenish, and upkeep of the store...

  • Sales Associate

    6 months ago


    Ipoh, Malaysia Koh Sim Lui Full time

    **Job Scopes**: - Complete daily sales activity - To achieve sales target and monthly KPI set by the management - Looking for new customer and develop new market - Build rapport and service with current customers **Job Responsibility**: - Min 1 year sales experience - Fluent in English, Mandarin and Bahasa Melayu (preferred) - Have own...

  • Junior Associate

    6 months ago


    Ipoh, Malaysia LTH Group Asia Company Full time

    **Responsibilities**: 1. Build strong customer relationships that retain and increase customers' wealth in financial planning services. 2. Identify market segmentation and initiate contact for data collection. 3. Analyze data to identify the current financial situation. 4. Propose the recommendation based on current financial situation to achieve specific...

  • Junior Associate

    6 months ago


    Ipoh, Malaysia LTH Group Asia Company Full time

    **Responsibilities**: 1. Build strong customer relationships that retain and increase customers' wealth in financial planning services. 2. Identify market segmentation and initiate contact for data collection. 3. Analyze data to identify the current financial situation. 4. Propose the recommendation based on current financial situation to achieve specific...