Client Support Officer

To perform general service desk operations functions including incident management, event management, problem management & reporting. - To provide quality technical support & inquiry management to clients according to the SLO. - To be able to categorize reported incident and inquiries to a proper severity/priority level. - Ticket management to track and...

**Job description**: - To be supportive and responsive towards the company’s business operations and efficiently attending the client needs. - Provides advice and guidance to clients on procurement matters, and coaches clients on relevant processes (i.e. Proposals, Purchase Order, Quotation & Clients Certificates) to ensure client needs are met, and to...

**Job description**: - To be supportive and responsive towards the company’s business operations and efficiently attending the client needs. - Provides advice and guidance to clients on procurement matters, and coaches clients on relevant processes (i.e. Proposals, Purchase Order, Quotation & Clients Certificates) to ensure client needs are met, and to...

**Your role** **Your challenges** - Resolve customer inquiries via live chat in a timely and professional manner. - Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers. - Gather customer feedback and provide suggestions for improvement, with a focus on driving customer satisfaction and...

1. Gather feedback from assisting client on the effectiveness of the CSM services and provide report on the information gathered to the superior. 2. Work closely with internal teams, including sales, technical support, and marketing, to address client needs and concerns effectively. 3. Maintain accurate and up-to-date records of client interactions,...

JD: We are thrilled to announce an exciting opportunity for the role of Customer support/ Translation(Chinese, Mandarin, OR Cantonese) at our esteemed company, based in Cyberjaya,Malaysia. Client - Largest IT Consulting and Services Title: Customer support/ Translation Language proficiency: Fluent Mandarin/Cantonese & English Project: Healthcare **Type...

**About Mobiz** Mobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to grow our team and ensure we stay ahead of the curve. **What Can You Expect?** Every day at Mobiz we work with a deep sense of...

**Associate - Customer Support for Interpretation & Translation Support** - A Customer Support Translator who is proficient in Mandarin or Cantonese typically has a crucial role in bridging the language gap between the company and its Mandarin or Cantonese-speaking customers. - Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per...

The level 1 Technical and Pre/Post-Sales Support Representative Agent is the initial request handler who takes the incoming customer request. Mission Statement: We will be the greatest customer engagement services company in the world, rich in diversity and talent. Operating Philosophy: Visibility - Allows us to quickly see and address problems and...

**Technical Skills**: - Excellent client-facing skills - Excellent listening skills - Excellent written and verbal communication skills - Ability to speak and write clearly and accurately - Strong problem-solving and multi-tasking skills - High proficiency in using computers. - Good experience and exposure to Linux/Unix - Technical troubleshooting/...

ENSOFT CONSULTING SDN BHD EnSoft was incorporated mainly to concentrate on Software Application Support Services, Network / Data Centre Maintenance and Monitoring, Systems Support Services (on-site), IT Consulting. We provide an array of services. - Web Design & Development - Software Application Support - On-site System Support - Network/Data Centre...

Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving process all the way through...

**Customer Support Translator (Permananet)** Language: English & Mandarin/Canotnese Location: Tech Mahindra office - Global Solution Centre (**Cyberjaya**) Department: Healthcare **Working hours**: 7pm-4pm 5 working days (Mon-Fri) - Supporting Japanese Market - Mandarin speakers will be translating from doctors to patient - Based in US - Translate to...

**1) ADMINISTRATOR, TRANSACTION MANAGEMENT, IMS (INVESTMENT MANAGEMENT SYSTEMS)** **2) SENIOR ADMINISTRATOR, TRADE CAPTURE, IMS (INVESTMENT MANAGEMENT SYSTEMS)** **Work Location: Cyberjaya, Malaysia** **Work Region: UK / EUROPE (Working hours: 3PM - 12AM / 4PM - 1AM)** Reporting to the **Manager**, you will be responsible for ensuring the treatment of...

_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Eligibility - Valid passport**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client...

DXN Holdings Bhd is the investment holdings and management company of DXN Group. Based in Malaysia, with worldwide operations of 79 subsidiaries across 48 countries. DXN is principally involved in the sales of health-oriented and wellness consumer products through a direct selling model. It operates a vertically integrated production facilities, right from...

**Job Summary** Lead employees using performance management, manage capacity planning, new staff onboarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures. Ensures all queries to TLM Support arrive via SM9 ticket and resolved on with high standards and on a timely manner....

_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Eligibility - Valid passport / Native Japan ONLY**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending...

Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows all policies and procedures related to information confidentiality and interpreter ethics. - Attends all required training. required for various clients. - Maintains confidentiality as policies. - Uses standard office equipment...

_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Eligibility - Valid passport / Native Japan ONLY**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending...