Customer Service Expert

4 weeks ago

Kuala Lumpur, Malaysia INFUSEmedia Full time

**OUR HIRING PROCESS**:

- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSEmedia team.
- From there on, it's decision time If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

Are you passionate about marketing? Ready to dive into the world of demand generation? INFUSEmedia is one of the fastest-growing lead generation companies INFUSED with drive, innovation, and integrity,
we craft demand solutions with precision to fuel our clients' pipelines, every time.

The Customer Service Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

**Responsibilities and Duties**
- Develop and maintain relationships with a select group of named accounts to ensure campaign success
- Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings
- Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
- Create and coordinate account documentation including reports, RFPs, and other recommendations
- Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding

**Qualifications**
- Minimum two years of account management and/or customer success/service experience preferred
- Organized, detail-oriented, and able to manage 30+ clients at once
- Demonstrated ability to work both collaboratively as part of a team and independently with mínimal supervision
- Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.
- Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

  • Business Expert

    1 month ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

  • Financial Reporting

    4 weeks ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • F&b Service Expert

    15 hours ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24086224 **Job Category** Food and Beverage & Culinary **Location** The Westin Kuala Lumpur, No 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table...

  • F&b Service Expert

    2 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24084511 **Job Category** Food and Beverage & Culinary **Location** W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests...

  • Ap Trading Center

    1 month ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?** **Do you want an open, supportive, and caring working environment?** **Do you view your development needs seriously as we do?** **If YES, then take your career to the #NextLevel with BASF !** **Objectives of the Position** The...

  • F&b Service Expert

    4 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24014287 **Job Category** Food and Beverage & Culinary **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...

  • Customer Engagement Specialist

    4 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    Processing payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times. Pro-actively support customers to mitigate the risk of damage to the clients brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when...

  • F&b Service Expert

    2 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24084536 **Job Category** Food and Beverage & Culinary **Location** W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests...

  • Food & Beverage Expert

    4 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24067771 **Job Category** Food and Beverage & Culinary **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...

  • Regional Compensation

    4 weeks ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

  • Beauty Outlet Manager

    1 month ago

    Kuala Lumpur, Malaysia H2G EXPERT SDN BHD Full time

    1.Beauty outlet managers are responsible for managing others in the outlet. They often make schedules, resolve employee disputes, order inventory, and provide guidance to their employees. 2.Review and ensure monthly sales targets are met and continuously seek rooms for service/sales/ operational improvement. 3.Ensure that daily sales reports are reported on...

  • Customer Service Indonesia Speaker

    4 weeks ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Become a product expert that help customers for best solution. - Delivery High End customer service to clients - Should be active on Social media so could understand the customer’s concern. - Minimum 2-3 year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service. - Local Malaysia or Spouse...

  • Compensation & Benefits Services (Specialist)

    4 weeks ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Guest Experience Expert

    4 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24067653 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

  • F&b and Event Service Expert

    1 day ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** Malaysian Only **Job Number** 24086087 **Job Category** Food and Beverage & Culinary **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and...

  • F&b and Event Service Expert

    15 hours ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** Malaysian Only **Job Number** 24086111 **Job Category** Food and Beverage & Culinary **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and...

  • F&b and Event Service Expert

    15 hours ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** Malaysian Only **Job Number** 24086113 **Job Category** Food and Beverage & Culinary **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and...

  • F&b and Event Service Expert

    1 day ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24086087 **Categoría de Empleo** Food and Beverage & Culinary **Ubicación** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Our jobs aren’t just about...

  • F&b and Event Service Expert

    1 day ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24086087 **Catégorie d'Emploi** Food and Beverage & Culinary **Lieu** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Our jobs aren’t just about putting...