Customer Services Executive
7 months ago
**Client background**: A leading and innovative insurance company in Malaysia, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide
**Responsibilities**:
The essential duties and responsibilities for the incumbent are as per below
- Deliver world class customer service via telephone
- Provide a polite, professional and accurate response
- Manager customer's expectations and display ownership for customer's requests
- Liaise with appropriate departments to resolve issues brought up by customers
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
- Undertake any other works and duties allocated by management as and when required
**Job Requirements**:
- At least Diploma or Degree in any field from a recognized college or university
- Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
- Experience in handling international calls will be an added advantage.
- Fresh graduates who are looking for challenges in customer service are encouraged to apply.
- Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.
- Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
- Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
- Pleasant, patience and self-discipline.
**Job Types**: Full-time, Permanent
**Salary**: RM2,800.00 - RM3,300.00 per month
**Benefits**:
- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- what is your current and expected salary?
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin (required)
-
Customer Service Specialist
7 months ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
-
Operations Executive
6 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full timeThe Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...
-
Operations Executive
7 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full time**OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...
-
Operation Executive
6 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full timeThe Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...
-
Customer Service
7 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full time**OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...
-
Administrative Executive
15 hours ago
Kuala Lumpur, Malaysia Affinity Executive Services Full time**Objectives**: This position will coordinate and assist the Managing Director and Senior Administrative Executives in dealing with respective clients and in executing related programmes to drive the objectives of respective client societies. **Main Accountabilities**: You are expected to work closely with Senior Administrative Executives and to provide...
-
Customer Service Executive
7 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time**Main Job Tasks and Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and availability. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Maintain customer databases. - Communicate and coordinate with internal departments. - Provide feedback on the efficiency of the customer service...
-
Sales Specialist
7 months ago
Kuala Lumpur, Malaysia Cxl executive Full time**Position**: Sales Specialist Executive **Location**:KLCC **Working Days**:Monday - Sunday / 2 days off rotational **Operation Hours**:9:30 AM - 10:30 PM (2 Rotational working hours) **Salary**:RM 3,000 - RM3,600 **Location**: Suria KLCC **Contract Duration**:12 Months (Renewable based on performance) **Intake**:Immediate Hiring (Prefer No notice...
-
Customer Service Executive
7 months ago
Kuala Lumpur, Malaysia Brandt Business Services Sdn. Bhd. Full timeProviding accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator (KPI) monthly. -...
-
Customer Service Executive
6 months ago
Kuala Lumpur, Malaysia Ace Writing Services Full time**Responsibilities**: - Provide professional customer service (Training will be provided) - Strive to meet individual and team KPIs and goals - Process orders and update worksheets **Job Requirement** - **Experience with handling China client will be preferred**: - **No Cold Calling required**: - Proactive and able to work independently - **Bachelor...
-
Customer Service Executive
7 months ago
Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full time**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in customer service are encouraged **Responsibility**: - Serves as Front Desk...
-
Customer Service Executive
3 days ago
Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full timeAttractive remuneration **Position: Customer Service Executive, Senior Executive** - Responsible for attending customer complaints and customer liaison to ensure customer requirements are met. - Offer reasonable alternatives to resolve customer complaints promptly and professionally. - Implement and efficient follow-up practice with the objective to deliver...
-
Customer Service Executive
8 months ago
Kuala Lumpur, Malaysia The Makeover Guys Full time**The Role**: As the Customer Service Executive at The Makeover Guys, you will provide a people-oriented experience to our customers. You will help to increase the customer satisfaction through efficient and personalized support. Your work will directly impact the image of The Makeover Guys. **What You’ll Do**: - Provide professional customer service for...
-
Customer Service Executive
7 months ago
Kuala Lumpur, Malaysia EQUILOGICS Full time**Key Responsibilities**: - Provide accurate information to resolve issues that arise. - Execute timely reports and analysis on Contact Center (CC) Operations. - Adhere to Quality Assurance standards. - Follow the duty roster set by the Supervisor. - Attend regular customer service training, telephone etiquettes, and briefings. - Assist in the preparation...
-
Customer Service Executive
3 months ago
Kuala Lumpur, Malaysia Special Ops Sdn. Bhd. Full time**Your Role As A Customer Service Executive**: - Build sound knowledge of our customers during interactions, to ensure personalised interactions and ultimately to establish a credible rapport. - Strive to leave the customer with a positive customer experience after every contact by being fast and responsive to their needs. - Communicate responses in a...
-
Customer Service Executive
7 months ago
Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full timeWe are seeking an individual to fit the role of a Customer Support Executive to join our client's team. The role entails working closely with our other Customer Service Agents & Back Office team. The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront...
-
Customer Service Executive
7 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Mandarin - Mandarin - CS Travel* Language - Mandarin + English Role: Customer Service Location: Cyberjaya, Malaysia Shift Timing: 24*7...
-
Internship Customer Service
7 months ago
Kuala Lumpur, Malaysia VERTEX MARKERTING & SERVICES Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Communicating and coordinating with...
-
Customer Service Executive
6 months ago
Kuala Lumpur, Malaysia Asia Square Sdn Bhd Full time**Sales & Customer Service Support Executive** **Asia Square Sdn Bhd** Kuala Lumpur RM 2,500 - RM 3,200 **Job Highlights** - High commission rate - Flexible hours - Training is available - Great working environment We are one-stop SMS marketing solutions provider for businesses in Malaysia established in year 2012 with a small team but yet informative...
-
Customer Service Executive
7 months ago
Kuala Lumpur, Malaysia Richewood Capital Sdn Bhd Full time**Customer Service Executive** Requirement - Proven working experience as a customer service representative or position with similar scope - Working knowledge of customer service software, databases and tools - Language requirement: English, Mandarin & Bahasa Malaysia - Responsibility - Job Description/ Responsibilities - Ability to optimize and improve...