Claims Exec

8 months ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Insurance- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:
To ensure windscreen claims are promptly registered, process and settled in accordance with the company’s guidelines, claims manual, BNM and PIAM guidelines. To monitor the performance of adjusters, panel solicitors and workshops.

**Key Responsibilities**:

- Ensure prompt registration in accordance with the company’s guidelines, claims manual, BNM and PIAM guidelines.
- Verify, assess and approve promptly all claims within authority and for claims.
- If claims exceeding staff authority to approve, staff will process recommend and submit to Unit Head / HOD for approval.
- To process claims payment and proceed with close files upon settlement.
- To refer immediately any complaints received from Customers, Branches, BNM, PIAM, OFS

and Intermediaries to Unit Head / HOD so that these are promptly and effectively monitored

and resolved within the time frame
- Fast track claims settlement of small claims. Receiving of documents and providing guidance and

advise to walk-in customers & customers who call-in.
- To monitor and review all files including aging cases effectively and within the time frame.

Monthly or half yearly review.
- To ensure all claims suspected having fraud elements or in violation of policy conditions

are brought to attention of Unit Head / HOD claims & in the absence to the HOD /

Chief Executive Officer before repudiation.
- Ensure all necessary advices to Treaty Reinsurers / XOL are adhered to as laid down under

the Reinsurance agreement.
- Any other duties as may be assigned by the Company from time to time.
- Requirements

**Requirements**:
Diploma - Any related field(s).
- AMII

Fresh graduate or with related service background
- **Typing Skill**:

- Microsoft Office
- Good Interpersonal skills
- Good Communication skills
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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