Kitchen Production Specialist

2 weeks ago

Johor Bahru, Malaysia Ikano-Retail Full time

**Company Description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
- You will lead your team by example and spend 80% of your time on the floor listening, acting, helping and supporting customers and co-workers.
- You will support Kitchen Production Manager to fulfil the purpose of the Kitchen function and development.
- You will assemble the team members using the combination of skills to accomplish the department goals.
- You ensure the daily operational routines and actions set out by manager for the area are implemented.
- You will also ensure that the IKEA Quality and Food Safety Policies and routines are followed.
- You will create a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions.
- You will ensure there is the right number of co-workers in the right place at the right time to run your area successfully.
- You will support and coach the colleagues on the job so they can meet the needs of our customers and grow professionally.
- You will lead by example and am a good ambassador for the IKEA store in all contact with our customers.
- You will have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants and then act according on their input.
- You work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.

**Qualifications**
- You have experience working in hotel, restaurant, tourism or business administration and proven leadership abilities.
- You possess decision-making and problem-solving abilities with the drive to make things happen.
- You have general experience in a fast-paced and high-volume restaurant or kitchen operation, with proven leadership abilities and commercial acumen in ensuring effective cost and resource management.
- You are service-oriented, able to support the retail peak periods of the store and possess excellent communication and interpersonal skills to interact actively with both internal and external visitors to IKEA.
- Willing to work on weekend, shift hours and public holidays.

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