Agent, Guest Experience

** s & ability ** The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires,...

Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests'...

Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our...

Coordinate Sport& Leisure activities for guest Provide coaching assistance in Sports & Leisure Maintenance of Sports & Leisure equipment Experience in Silat marital art is necessaryAt One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their...

**Job Number** 23116555 **Job Category** Rooms & Guest Services Operations **Location** The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

Coordinate Sport& Leisure activities for guest Provide coaching assistance in Sports & Leisure Maintenance of Sports & Leisure equipment Experience in Silat marital art is necessary At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their...

Coordinate Sport& Leisure activities for guest Provide coaching assistance in Sports & Leisure Maintenance of Sports & Leisure equipment Silat marital art is an advantage At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and...

Speak clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answer incoming calls and responds to communication from internal & external guests and referral from different aspects include room reservation, F&B reservation, types of inquiries and monitoring the Resort...

**Job Number** 23127799 **Job Category** Rooms & Guest Services Operations **Location** The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

**Job Number** 23155653 **Job Category** Rooms & Guest Services Operations **Location** The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

**Job Number** 23155653 **Job Category** Rooms & Guest Services Operations **Location** The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

**Job Number** 23116588 **Job Category** Rooms & Guest Services Operations **Location** The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

Minimum SPM with good English spoken and writing - Minimum experience 2 years in Hotel industry in the same capacity. - To anticipate guest needs, and handle guest inquiries in a helpful and attentive. - To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions,...

To maximize room revenue, occupancy and the average rate by utilizing Revenue and Yield Management techniques. To set up a focused and dedicated team which functions as per organizational standards. To ensure prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction and organizational profitability in an...

Represents the hotel to the guest throughout all stages of the guest's stay. Assists guest’s complete accommodating special requests from the time of arrival until departure. The incumbent in this position is responsible for providing an array of personalized services to Hotel guests in a caring manner with accordance to One&Only Desaru Coast policies, SOP...

To maximize room revenue, occupancy and the average rate by utilizing Revenue and Yield Management techniques. To set up a focused and dedicated team which functions as per organizational standards. To ensure prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction and organizational profitability in an...

Represents the hotel to the guest throughout all stages of the guest's stay. Assists guest's complete accommodating special requests from the time of arrival until departure. The incumbent in this position is responsible for providing an array of personalized services to Hotel guests in a caring manner with accordance to One&Only Desaru Coast policies, SOP...

** s & ability ** You will be serving the needs of the business, guests, and colleagues by effective service delivery in the pool area to ensure guest satisfaction and safety. Your key duties and responsibilities are to work with colleagues in all departments to ensure efficient operation and timely service at the pool area in line with the best service...

Clean guest rooms as assigned, ensuring the resort’s established standards of cleanliness. Is responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Performs accordance to One&Only Desaru Coast policies, SOP and LQA standards. At One&Only, we exist to...

To drive and lead the operational and financial direction of the spa ensuring complete viability of the spa, maximizing all opportunities and resources. To ensure that the highest standards of treatments and services are adhered to at all times and that guest experience exceeds expectation. To work closely with the General Manager in establishing and...