Logistics Specialist

3 weeks ago


Kuala Lumpur, Malaysia Supernova Full time

**About Supernova**

We are the fastest growing health & beauty social e-commerce company. We build iconic beauty and lifestyle brands for a new generation of women worldwide. Independently owned with a global marketing reach, we connect with over 15 million women on social media every week. Headquartered in Singapore, we currently have offices in Berlin, London and LA. Our brands include Sand & Sky and Coco & Eve.

**About Supernova's Internal Engine**

Together we create Superstars Our three company pillars are guided by this motto: Our product and brands are of the highest quality and within the top five in their category; our customers are the focus of our actions and their lives improve with our products; our talent and employees grow and develop within Supernova.

This means that investing in hiring, developing and retaining the brightest minds in the world is a top priority. Living our core values of #MakeAnImpact, #TalkAboutIt, #SeekNewOpportunities, #DelightAndSurprise and #MoveForwardTogether creates a unique culture across five different time zones and allows us to realise the enormous potential of this exciting industry. If you're an ambitious, smart, natural collaborator who likes taking risks, influencing, and innovating in a challenging hyper-growth environment, we'd love to talk to you about joining our team.

**About the Job**

We are looking for an amazing Logistics Specialist, who can bring an energetic, accurate and dedicated hand to manage fulfillment at Supernova for a selection of major global markets. Together with our colleagues in freight logistics and demand planning you will be the backbone of our international supply chain. You should be a process and analytical focused person that is very comfortable with spreadsheets, ERPs and cost/benefit analysis to prioritize every problem according to its impact to the bottom line. You are a strong communicator both with our external fulfillment partner as well as internal stakeholder.

**Responsibilities**:

- Manage 2+ international 3PL warehouses in different time zones
- Partner with the 3PL to implement and maintain best practice processes in warehouse operations, inventory management and fulfillment
- Performance monitoring and management against SLAs & KPIs
- Prioritisation of outbound and inbound processing
- Communication of forecasts for capacity planning
- Communication of special packaging requirements to the 3PL
- Monitor inventory accuracy vs ERP
- Manage/approve all inventory adjustments and root cause analysis
- Claims management for picking errors, delivery issues, damaged and lost products.
- Participate to quarterly business review
- Manage 7+ local last mile delivery and international last mile delivery partners
- Monitor delivery performance and communicate any delays back to the business for notification on site and to customers
- Continuous review of potential providers and cost / delivery timeline improvements.
- Help onboard new last mile providers and coordinate this within the business and 3PL
- Systems management
- Ensure all product SKUs are set up in the 3PL WMS system
- Inventory reconciliation between Supernova ERP and WMS for each 3PL
- Ensure Order alignment between Supernova ERP and WMS for each 3PL
- Ensure ASN/PO alignment between Supernova ERP and WMS for each 3PL
- Ensure Inventory Adjustments are correctly reflected
- Conduct root cause analysis for any variances between Supernova ERP and 3PL WMS systems and enforce process adherence / re-engineering to prevent future issues
- Ensure DIFOT of all orders to all sales channels. This includes:

- Individual orders for D2C (Direct to consumer) orders from our ecommerce websites
- Bulk Wholesale orders to major retail partners globally
- Bulk replenishment orders to our marketplace partners such as Amazon
- Support onboarding of new retail partners from a fulfillment perspective including:

- Coordination with Sales Operations on delivery requirements / labeling
- Delivery windows / bookings with partner warehouses
- Ongoing analysis and improvement of service quality and/or cost efficiency of warehouse and fulfillment partner
- Active support the set up of new warehouses in new markets we enter.

**Requirements**:

- Bachelor's degree or ability to demonstrate equivalent
- Experience in CIN7 ERP or other major ERPs (SAP, NetSuite or other WMS)
- Min 3-5 years relevant experience within e-commerce, supply chain or fulfillment
- An analytical mind - comfortable with computer systems an online tools
- Strong experience with complex Excel spreadsheets or similar data tools
- Experience in a fast-growing startup is a plus
- These characteristics describe you: punctual, reliable, upbeat, organized, and a strong communicator, "can do" attitude - no job is too big or too small
- Proactive with a strong attention to detail
- Excellent organization, project management skills, and time management skills with the ability to multitask and prioritize work
- Positive



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