Customer Data Compliance Intern
8 months ago
**a) Monitor Data Quality Dashboards for Customers**
- Monitor data quality dashboards for customers and the immediate implementation of corrective actions within the operations, including:
- Training/retraining
- Formalizing/clarifying SOP content
- Identifying and implementing solutions to facilitate the capture of customer
- Ensure customer referential data is well maintained.
- Ensure all necessary Data Created are error free and accurate.
**b) Escalate to Management**
- Handle escalations to management (country or local) for reasons of failure of customer KPI performance e.g. SOP non-compliant with local context, HR - management issues, system limitation, external factor etc.
**c) Conduct Gap Analysis**
- Conduct gap analysis on standard operation process and specified customer operation process for fine tuning
**d) Follow Customer’s SOP**
- Integration of customer SOP requirements and implementation of requests with International Freight Forwarding Operators (IFFO) and monitoring of data performance (accuracy/completeness/timeliness)
**e) Others**
- Carrying out any other request made by their manager.
**Requirements**:
- Currently pursuing Bachelor's Degree/ Diploma in Computer Science, Information Technology, or any related field.
- Excellent communication and interpersonal skills
- Excellent command of written and spoken English
-
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