OTC Analyst

**Accounts Receivable and Billing**
- Work with Team Lead to Identify Client billing processes and document accordingly for reference
- Review against Client billing processes and finalise the invoice with required supporting documentation (e.g. signed Client Schedule, PO, copies of third-party invoices being recharged etc.)
- Approve and post accounting entries
- Dispatch to Client the invoice and supporting documentation according to the Client billing process
- Review against Client billing processes and finalise the draft credit note or raise the credit note, with required supporting documentation
- Approve and post accounting entries
- Dispatch to Client the credit notes and supporting documentation according to the Client billing process

**Collection**
- Generate statement of account accurately and dispatch to clients in a timely manner
- Proactively follow through with Client immediately after dispatch of invoice to establish receipt of invoice
- Identify in advance accounts due for collection
- Contact Client, confirm payment date, discuss reason for not paying prior to due date, resolve queries related to statement of accounts, invoices and collection information on timely basis.
- Confirm payment date, recording Client payment status
- Escalate to OpCo where applicable
- Identify potential bad debts and review with the OpCo
- Resolve all disputed invoices with Billing Team and clients
- Prepare monthly AR Reports with all commentary

**Cash Application**
- Obtain Client remittance advice - electronic remittances and cheques received
- Bank received cheques same day
- Post remittance

**Other Responsibilities**
- Resolve issues where required
- Receive queries from Clients or OpCo, record and follow up to resolution
- Resolve client queries and action as applicable, with OpCo input if required
- Close queries in a timely manner
- Report to OpCo on monthly open queries as recorded
- Independently Drive AR Ageing Reporting and Review calls with OpCo
- Accountable and responsible for the quality, accuracy and timely delivery of scope assigned in accordance to the SLAs/KPIs defined with management and agreed with OpCo
- Handle high complexity issues with mínimal guidance from Team Lead
- Identify and Troubleshoot issues, communicate potential risks to management and internal clients if any and follow it through till resolutions. Seek advice and guidance as appropriate
- Work closely with the key contacts of the OpCo assigned and cross functional organization to resolve and support OTC process, issues and/or inquiries
- Perform and support month end close activities
- Participate in on-going development and improvement on systems and operation process
- Provide full support to global system enhancement and any new implementation initiative in UAT, migrations, scope expansion, standardization and/or data mapping or cleansing. Drive improvement projects as assigned
- Comply with accounting principles and business standards of the company
- Comply to internal and external regulations and procedures, that should be in line with the company policies, standard operating procedures, and/or Target Operating Model (TOM)
- Guide new and existing team members through proper knowledge transfer; sharing of resource, knowledge and experience and best practice thereby ensuring quality is maintained through any staff transition.

**Job Requirements**

**Education and Experience**
- Degree in Finance & Accounting or related field with relevant mix of qualification and experience
- Minimum 1 year of relevant experience in shared service environment.
- Ability to maintain high level of accuracy in preparing and entering information to the AR System
- Attention to Detail
- Time management and Organization skills
- Ability to handle high volume task and able to adapt complex work environment
- Able to communicate and work within a team environment
- Basic knowledge of fundamental accounting concepts, practices, and procedures
- Having shared service centre experience is preferred
- Knowledge of SOX Compliance norms relating to the process
- Experience in using ERP system is an added advantage
- Excel skills mandatory
- Familiar with Office 365
- Willing to travel overseas if required

**Competencies Skills**
- Fluent written and spoken English to deal with stakeholder from SEA Countries
- Strong interpersonal & Customer service skills/ Soft Skills
- Teamwork - Able to communicate and work within a team environment
- Proactive - Time management, Business Acumen and Manage Customer Expectation
- Possess strong Analytical & Problem Solving Skills
- Leadership and Project Management skills would be an advantage
- Able to speak, read and write in Korean and English

**Salary**: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Fixed shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to