Express Claims Adjuster

2 weeks ago

Kuala Lumpur, Malaysia AIG Full time

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

**Key Relationships**: Direct reporting line to Express Team Manager

**Responsibilities**:
Utilizing acceptable investigation claims handling and settlement techniques to achieve cost-effective and timely closure results in accordance to AIG Best Claims Practices. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim.

Providing timely service throughout the life of the claim by meeting all service level agreements, initiate timely contact to all appropriate parties and responding to incoming inquiries according to company policy and procedures

Maintaining accurate system data and documentation by collecting, recording, analyzing and summarizing information

Determining and timely sets appropriate reserves within authority level

Identifying subrogation opportunities and fraud potential and make appropriate referrals

Providing mentorship to less tenured adjusters

Job Requirements

Experience adjusting lower level complexity claims

Ability to prioritize and multi-task effectively in a fast paced environment

Ability to communicate information clearly and concisely both verbally and in writing

Computer proficiency

Acquiring adjuster licenses or related may be required, depending upon country/jurisdictional requirements

Requires proficiency in Desk Management, phone 'etiquette', time management and dealing with difficult customers

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

**Functional Area**:
CL - Claims

**Estimated Travel Percentage (%)**: Up to 25%

**Relocation Provided**: No

AIG Malaysia Insurance Berhad

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