Supervisor Global Provider Claims
5 months ago
YOUR JOB
As a supervisor you will support the team manager in managing a team of Claims Analysts. Key to the role will be developing and coaching the team to deliver a high quality customer centric service offering. Your role includes:
Accountable to review and assess inventory levels co-ordinating daily allocations and planning ahead to maximise staffing levels to maximise results.
Accountable to ensure that productivity, quality and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPI’s; Attend KPI calls can help you to achieve this.
Recommending and implementing innovative strategies to improve efficiency and provide excellent customer service
Being proactive in identifying improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes.
Being responsible for follow-up of capacity planning and absences in close cooperation with HR
Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, well being and performance by providing coaching and skill development in collaboration with the Claims Management Team.
Ensure appropriate performance management actions are taken
Having quarterly check-in conversations with all team members
Promote a culture of continuous improvement and be fully responsible for the implementation of new ways of working and the measurement of the results in alignment with the broader Claims Strategy and in coordination with the Management Team
Taking ownership of any escalated claims and provide updates to the Team manager on any issues
Proactively address and/or escalate any operational risks to the team Manager
Developing/maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service. Actively encourage all team members to do likewise (e.g. Cigna links).Option to take over SPOC role for particular clients/accounts if required
Be Represent the Organisation during client visits, absences, stakeholder meetings, or act as a relationship person towards some our strategic partners.
Together with the SME, you are responabible and accountable for the implementation of new clients/renewals/changes for existing clients that belong to your book of business
Process claims or support the financial verification
YOUR PROFILE
Strong performance track record
International mind-set, with holistic and able to work remotely with peers across locations
2 years of Cigna eperience, or relevant leadership experience in other functions/companies
Experience in and passion for coaching, managing, developing and motivating individuals and the team.
Experience in complaint management - with a proven track record in improving customer service standards
Strong presentation skills, and knoweldge of Window Office tools like Word, Outlook, Excel, Powerpoint...
A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
**Excellent interpersonal skills**: strong empathy and listening skills, strong articulation and communciations skills
Striving for excellent service to our members, clients and providers is part of your DNA.
Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members
Action-orientated problem-solving attitude
Excellent organisation, planning and prioritisation skills
Able to seek out best practice in order to effectively deal with diverse, complex and highly sensitive issues
Results orientated - ability to cascade and explain goals, establish plans and manage work to achieve desired outcomes. Create meaningful business related metrics and track progress/results
Accountability - assume ownership for achieving personal results and collective team goals
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
-
Supervisor Global Provider Claims
5 months ago
Kuala Lumpur, Malaysia The Cigna Group Full timeYOUR JOB As a supervisor you will support the team manager in managing a team of Claims Analysts. Key to the role will be developing and coaching the team to deliver a high quality customer centric service offering. Your role includes: Accountable to review and assess inventory levels co-ordinating daily allocations and planning ahead to maximise staffing...
-
Claims Executive
5 months ago
Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time**The Opportunity** Our client is a well-established Australian firm with expertise in managing multinational accounts, iconic brands, high-net-worth individuals, and private businesses. They have over 60 years of experience and specialize in various industry sectors, providing risk management advice and maintaining a strong reputation in local and...
-
Global Claims Intern
5 months ago
Kuala Lumpur, Malaysia GuestReady Full time**About Us**: GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights...
-
Claims Representative
5 months ago
Kuala Lumpur, Malaysia The Cigna Group Full time**YOUR JOB** As a Claims Representative you will be part of Provider Services department, handling multiplatform processing and adjusting of provider claims which will be identified through the reconciliation output. You will report directly into the supervisor and will work closely with your peers in the same as well as others locations across the globe....
-
Global Insurance and Travel Claims Specialist
5 months ago
Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time**Position : Global Insurance and Travel Claims Specialist** **Tenure : 1 year contract ( Immediate Hiring)** **Working Hour : Standard** **Working location : Jalan Duta** **Salary : RM 6500 - RM 7000** **Responsibilities**: - Receive, validate, and manage new claims. - Review and approve claims within authority limits, preparing files for presentation...
-
Claims Investigation
5 months ago
Kuala Lumpur, Malaysia Prudential plc Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...
-
Claim Supervisor
5 months ago
Kuala Lumpur, Malaysia The Cigna Group Full timeJOB PURPOSE Manages the accurate and timely adjudication of claims and administers disposition according to contractual benefits and company procedures. Provides direction and guidance regarding policies, procedures, workflows, claim service quality, and training needs. Responsible for monitoring claim service standards. 2. RESPONSIBILITIES AND DUTIES -...
-
Claims Representative A
6 months ago
Kuala Lumpur, Malaysia The Cigna Group Full timePOSITION : Claim Representative A REPORTING TO : Claim Supervisor or Manager DEPARTMENT : Claims Career Band : Band 1 JOB PURPOSE The job holder is responsible of serving providers and insurance companies by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database. He/She is responsible for processing...
-
Claims Representative
5 months ago
Kuala Lumpur, Malaysia The Cigna Group Full time**JOB DESCRIPTION**: **POSITION : Claim Representative** **REPORTING TO**: Claim Supervisor or Manager** **DEPARTMENT : Claims** **Career Band : Band 1** **JOB PURPOSE** The job holder is responsible of serving providers and insurance companies by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining...
-
Claims Representative A
5 months ago
Kuala Lumpur, Malaysia The Cigna Group Full timePOSITION : Claims Representative REPORTING TO : Claims Senior Representative / Supervisor 1. JOB PURPOSE The job holder is responsible of serving providers and insurance companies by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database. He/She is responsible for processing as per terms of...
-
Claims Representative A
5 months ago
Kuala Lumpur, Malaysia The Cigna Group Full time**JOB PURPOSE** The job holder is responsible of serving providers and insurance companies by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database. He/She is responsible for processing as per terms of benefits. He/She should provide accurate and relevant medical coverage details and maintain...
-
Claims Examiner
5 months ago
Kuala Lumpur, Malaysia AIG Full timeProcessing/negotiating settlements with third-party solicitors, third-party claimants, and Adjusters - Attending files from registration until claims are paid - Assignment of adjusters when necessary - Reviewing Confirmation of cover to third-party solicitors - Appointment of solicitors when necessary - Ensuring attendance of solicitors’ opinions...
-
Junior Executive, Claims
5 months ago
Kuala Lumpur, Malaysia Tokio Marine Group Full time**Responsibilities**: - Provide general administrative and support including filing, scanning, mailing, data entry within desired target TAT to ensure compliance to internal and regulatory guidelines. - Assist in claims registrations and payments to facilitate smooth claims processing. - Maintain office supplies for department. - Scan the incoming documents...
-
Medical Claims Analyst
5 months ago
Kuala Lumpur, Malaysia Zurich Insurance Full timeJob Summary- Utilize established financial systems and roll out enhanced analytics capabilities to track budgets and highlight variances in order to achieve financial effectiveness and operational efficiency.- Job Accountabilities - Key Accountabilities- Identify deep dive areas in close collaboration with local Business Units. Provide an independent view of...
-
Claims Representative
2 months ago
Kuala Lumpur, Malaysia The Cigna Group Full timeCigna is one of the world’s leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific. Cigna Global Health Benefits (CGHB) is an integral part of Cigna's growing...
-
Claims Representative
5 months ago
Kuala Lumpur, Malaysia The Cigna Group Full timeCigna is one of the world’s leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific. Cigna Global Health Benefits (CGHB) is an integral part of Cigna's growing...
-
Claims Representative
5 months ago
Kuala Lumpur, Malaysia The Cigna Group Full timeCigna is one of the world’s leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific. Cigna Global Health Benefits (CGHB) is an integral part of Cigna's growing...
-
Claims Representative
5 months ago
Kuala Lumpur, Malaysia The Cigna Group Full timeCigna is one of the world’s leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific. Cigna Global Health Benefits (CGHB) is an integral part of Cigna's growing...
-
Claims Manager
5 months ago
Kuala Lumpur, Malaysia Aon Corporation Full timeClaims Manager **Claims Manager, Professional Indemnity Insurance (PII) Scheme for Lawyers** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about...
-
Claims Manager
5 months ago
Kuala Lumpur, Malaysia Aon Corporation Full timePosting Description: **Claims Manager, Professional Indemnity Insurance (PII) Scheme for Lawyers** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about...