Global Claims Intern

5 months ago


Kuala Lumpur, Malaysia GuestReady Full time

**About Us**:
GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

The Distribution Team is hiring

**Responsibilities**:

- Collaborate closely with other teams to handle cases and strive for optimal outcomes for our guests, hosts, and GuestReady, even when dealing with high-level escalations.
- Monitor, document, and analyze cases to identify trends and areas for improvement.
- Demonstrate meticulous attention to detail as an essential requirement for this role. Thoroughly comprehend timelines and documentation before initiating any actions related to claims cases.

**Requirements**:

- Flexible start date.
- Excellent English language skills, especially in writing.
- Malaysian citizenship or legal work authorization in Malaysia.
- Strong team player who thrives in a collaborative environment.
- Exceptional attention to detail and the ability to be highly organized.
- Resourceful problem-solver with critical thinking skills.
- Highly motivated and self-driven individual.
- Adaptability to changing and evolving processes.
- Quickly embrace and adapt to new technologies and software.

**Benefits**:

- RM1000 monthly allowance.
- Travel allowance.
- Hybrid work arrangement, providing flexibility to work from the office and remotely.
- Multicultural and diverse working environment, fostering a global perspective.
- a lot of things can be learned through experience, and skills can be transferable. Let's work together to fill the gaps

**Diversity and Inclusion**:


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