Complex Assistant IT Manager

2 weeks ago

Kuah, Malaysia Marriott International, Inc Full time

**Job Number** 23146180

**Job Category** Information Technology

**Location** The Westin Langkawi Resort & Spa, Jalan Pantai Dato Syed Omar, Langkawi, Kedah, Malaysia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

As a member of the property management staff, this entry-level position contributes general knowledge and skill in technology to provide first
- and some second-level support and break-fix (repairs, installations, maintenance of all property-based systems). Generally works under supervision and within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance of all property-based systems. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

**CANDIDATE PROFILE**

**Education and Experience**
- College degree or equivalent work experience. Possess 3-5 years experience in like position.
- Previous experience in IR Global Field Services or Marriott Systems Support desirable.
- System-related professional certifications desired.

**CORE WORK ACTIVITIES**

**Managing Technology Needs within Budget Targets**
- Works to ensure property is in compliance with appropriate Marriott International Policy and Information Security Manual. Implements solutions as directed to resolve discrepancies.
- Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; may process invoices
- Ensures technology assets are secured.
- Complies with technology-related vendor contracts.

**Building and Sustaining Relationships with Customers**
- Provides exceptional customer service.
- Is professional and responsive to inquiries from customers/vendors/peer group.
- Provides timely, accurate, and detailed status reports as requested

**Ensuring Client Technology Needs are Met**
- Assists in disaster recovery and business continuity as it relates to technology.
- Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
- Performs adds/moves/changes/deletions.
- Supports end-use pager cellular phone issues.
- Troubleshoots high-speed Internet access problems
- Escalates problems as appropriate through direct supervisor, Global Field Services, MSSC.
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Performs routine desktop backup as scheduled or directed.
- Provides end-user support to property staff, business center.
- Assists with setup or reset of security passwords
- Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
- Works as part of a team to execute a disaster recovery plan.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing globalteam, and
**become** the best version of you.

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