Quality Assurance Specialist

3 weeks ago


Kuala Lumpur, Malaysia Denave (M) Sdn Bhd Full time

â—
- evaluate multi-channel inbound and outbound communication based on the company standards on a daily basis; accompany evaluations with meaningful and constructive feedback; â—
- understand the difference between CS and Sales service levels â—
- provide analysis on CS and Sales agent and team performance â—
- perform analysis of weekly QA scores and make suggestions how to improve the level of service provided by CS and Sales teams â—
- take part in calibration sessions â—
- maintain established QA team goals and weekly and monthly KPIs â—
- retain customer service agent knowledge by assisting with the queue during times of high ticket volume â—
- identifying business inefficiencies and suggesting potential solutions â—
- provide assistance with translations from a local language into English and vice verse The role is evolving and some responsibilities may alter slightly depending on the needs of the rapidly-growing company.
Denave was founded 21 years ago with the goal to bridge the gap between sales strategy and final implementation. The journey began with the vision of becoming the final word in the sales enablement ecosystem '“ and we are still as passionately progressing towards that goal. We take pride in our deep understanding of the sales domain, in its entirety. We never lose focus of our customer and their sales objective. With focused sales methodologies developed over the years, we are competent in net new customer acquisition, SMB penetration, partner management and driving disruption in the sales enablement arena by leveraging technological advancements. With time, the concept of sales enablement has evolved and we have evolved with it '“ our evolution from an Indian, to an Asian and to now a global entity stands testimony to that. So far, we have generated over $5 Billion in sales revenue for our industry-leading clients, spread across varied industries such as Technology, Telecom, E-commerce, FMCG, Consumer etc. Our award-winning solutions are fused with the latest in technology innovations. We are disrupting the industry landscape with the integrity of revenue, proof of execution and ROI orientation that we bring to marketing processes as well as technology solutions.
Bachelor's or Equivalent



  • Kuala Lumpur, Malaysia Pos Malaysia Berhad Full time

    **Quality Assurance Specialist (QA)** At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200-year-old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team - someone who is up for the transformation challenge and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Overview:Businesslist is seeking a qualified Quality Assurance Specialist to join our team.The successful candidate will be responsible for ensuring that our production line meets the highest quality standards, while also minimizing costs.The role involves reviewing production processes, identifying areas for improvement, and implementing changes to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Title: Quality Assurance SpecialistCompany OverviewBusinesslist is a leading organization in the industry, committed to delivering high-quality products and services. Our team is passionate about excellence and innovation.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Aurora Talent Full time

    Job OverviewAurora Talent is seeking a highly skilled Site Quality Assurance Specialist to join our team. This individual will be responsible for managing all aspects of Quality Assurance (QA) activities across relevant disciplines at the yards, under the guidance of the site manager and project quality manager.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Percetakan Tenaga Sdn Bhd Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for monitoring and improving the quality of our operational processes and outputs.You will design quality standards, inspect materials, equipment, processes, and products, develop quality control systems, and determine corrective...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad (Schweiz) AG Full time

    We are seeking a skilled Quality Assurance Specialist to join our team in Kuala Lumpur. As a key member of our dynamic team, you will play a vital role in maintaining high standards of quality through rigorous testing processes.Key Responsibilities:Design and execute test plans, cases, and scripts for various applicationsIdentify, document, and track defects...


  • Kuala Lumpur, Kuala Lumpur, Malaysia InsiderSecurity Full time

    Software Quality Assurance Specialist - CybersecurityInsiderSecurity is a leading provider of AI-driven cybersecurity software products, trusted by large enterprises and government organizations. We are seeking a highly skilled Software Quality Assurance Specialist to join our team.About the JobThis role involves identifying, documenting, and tracking...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    As a Senior Quality Assurance Specialist at Businesslist, you will play a crucial role in ensuring the quality of our industrial equipment and components.You will be responsible for developing, implementing, and monitoring quality control systems and procedures to meet industry standards.We are looking for an experienced professional with a strong background...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

    About the RoleWe are seeking a talented Quality Assurance Specialist to join our team at Cognizant.This is an exciting opportunity for a motivated individual to work with cutting-edge technologies and make a real impact on our products.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Atome Full time

    About the RoleWe are seeking a highly skilled Collections Quality Assurance Specialist to join our team at Atome Kuala Lumpur, Malaysia.This is an exciting opportunity to work in a fast-paced environment and drive process enhancements, ensure adherence to regulations, and support a positive customer experience.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

    Cognizant seeks a seasoned professional to fill the role of Quality Assurance Specialist. This key position is responsible for driving technology discussions and analyzing the current landscape to identify gaps in addressing business needs.The ideal candidate will have 4-8 years of experience in performance testing and possess strong knowledge of HTTP...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time

    Job DescriptionWe are searching for a Quality Assurance Specialist to join our growing Damansara office. This is a key role providing support to our Operational teams, as well as insight on the outcomes of quality and controls aligned to FNZ's Quality Framework.As a Quality Assurance expert, this role supports the team through providing data on training,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Aceolution Full time

    We are seeking a skilled Quality Assurance Specialist to join our team at Aceolution.About the Role:Collaborate with our development and product teams to understand feature requirements and testing priorities.Write and execute detailed test cases based on feature specifications.Identify, document, and report defects found during testing using project...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Avature Full time

    We're Electronic Arts, a world-renowned leader in creating immersive gaming experiences.Job Summary:We're seeking a talented Software Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you'll play a vital role in ensuring the highest level of quality in our software products.Your primary responsibility will be to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Job OverviewWe are seeking a skilled Quality Assurance Specialist to join our team at Shopee.The successful candidate will be responsible for driving overall quality performance, monitoring and analyzing quality metrics, and collaborating with internal and external stakeholders to improve service quality.Key Responsibilities:Quality Performance Management:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at AS White Global. The ideal candidate will have a strong background in quality assurance, customer service, or monitoring.About the Role:Develop and maintain QA standards for operations in the Philippines and Malaysia.Support the QA Team Leader and Manager with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KMS Solutions, Inc. Full time

    KMS Solutions is a leading provider of software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by leveraging deep expertise, advanced technologies, and delivery excellence.We are currently seeking a senior software quality assurance specialist to join our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia University of Reading Malaysia (Duln008(j) Full time

    Job ResponsibilitiesWe are looking for a skilled Content Quality Assurance Specialist to join our team in Malaysia.The successful candidate will be responsible for ensuring the quality of online content, identifying issues, and taking appropriate action to maintain high standards. This involves working closely with other teams to ensure consistency and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung SDS Asia Pacific Pte Ltd Full time

    Job OverviewWe are seeking a skilled Technical Quality Assurance Specialist to join our team at Samsung SDS Asia Pacific Pte Ltd. As a key member of our quality assurance department, you will play a crucial role in ensuring the highest standards of product quality.Key ResponsibilitiesSite Structure and Customer Journey: Understand the site structure and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia VECTRA International Full time

    Job OverviewVectra International is seeking a skilled Software Quality Assurance Specialist to join our team.This role will be responsible for ensuring the quality of our software products by developing and executing comprehensive test plans, identifying and reporting issues, and collaborating with cross-functional teams.Key Responsibilities:Develop...