Tl, Ccob 4

2 weeks ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour

Regular Hours
Monday - Friday

Business Area

Investment Banking

Location

Malaysia - Kuala Lumpur

Description

**Primary Objective**:

- To enhance client experience CDD KYC through seamless on-boarding process while improving productivity, ensuring regulatory compliance and mitigating risk
- Review key processes to ensure improvement in effectiveness and efficiency
- Ensure adherence to regulatory and compliance requirements
**Key Responsibilities**:

- Supervise Team Members in issues related to on-boarding to ensure accuracy & completeness
- Lead discussions with product groups, functional groups and clients to develop understanding of client profile and requirements
- Review and ensure validity of clients’ information and documents from internal/external sources as appropriate
- Lead on-boarding related workflow activities including exchange of information and gathering of approvals
- Assist head in monitoring and escalating potential on-boarding issues and delays as necessary
- Ensure on-boarding processes are in compliance with regulatory, compliance and audit requirements
- Ensure accurate and efficient corporate onboarding screening processes across entities
- Provide input to develop/enhance internal procedures and processes in order to increase efficiency
- Assist Head in Compliance Risk Assessment (CRA) - Identify, Monitor & Report
- Assist Head of CCOB in BRCO function for the department (refer to BRO JD & BCO JD)
- Monitor creation and enrichment of reference data
- Perform Client Due Diligence checks for new corporate clients
- Perform annual reviews of On-going Due Diligence for existing clients
- Review and publish related manuals/circular
- Provide necessary coaching and guidance to team members

Subject Matter Expert
- Provide expertise and guidance to team members
- Support best practice sharing across teams
- Resolve any escalated customer related issues e.g. complains, approval

Resource Planning
- Play an “Air traffic control” role, coordinate shift/leave schedule between team members
- Balance resource allocation across team based on demand and priorities
- Ensure attendance and adherence of team member (with regards to work schedule)
- Support the Circle Lead to hire for required skillset

Team Management and Coaching
- Help empower the team to work independently & self-manage
- Support the team in removal of obstacles
- Work with Circle Leads to ensure team is performing well and help to identify ways to improve skillset within the team
- Support career and skills development of team by defining a clear development plan & trainings
- Conduct reviews & evaluations on of team member's performance
- Provide on-the-ground coaching and guidance for all team members
- Coordinate/lead trainings for team members
- Raise common issues faced by either the team or customer to the Circle Lead

Standard Enforcement
- Ensure team members follow the standards and practices of their functional expertise
- Ensure key information is cascaded and necessary documentations are created (reports)
- Support implementation of any initiatives at the team level

**Requirements**:
**Requirements**:Bachelor Degree - Finance, Business Administration, Banking or equivalent professional qualifications.

Min 5 years’ experience in Financial Services, preferably with some experience in client services
- Attention to details and effective follow up skills to ensure timely deliverables
- Good communication and interpersonal skills, which include the ability to build productive working relationships with other product and functional groups
- Highly analytical and organized
- Sets clear and realistic goals, focused on highest value activities
- Motivates and inspires others - draws out the best in people
- Strong team player; able to work with other leaders
- Operates with focus of creating value for the customer
- Has the skills and expertise to successfully execute his or her role (e.g., technical, business or other)
- Understanding of relative compliance requirements and processes
- Strong problem solving skill to support issue resolution
- Adept at solving problems in a logical and fact-driven manner (e.g., when tackling technical challenges, obstacles, backlog prioritization)
- Highly adaptable and able to respond to change fast
- Resourceful and able to leverage network effectively
- Ability to collaborate and help the team members
- Actively listens to others, understands and values others' views
- Ability communicate opinions or views of team members clearly

**Benefits**:
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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