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Assistant Information Technology Manager

2 months ago

Kuala Lumpur, Malaysia Marriott International, Inc Full time

**Job Number** 24062460

**Job Category** Information Technology

**Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

As a member of the property management staff, this entry-level position contributes general knowledge and skill in technology to provide first
- and some second-level support and break-fix (repairs, installations, maintenance of all property-based systems). Generally works under supervision and within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance of all property-based systems. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

**CANDIDATE PROFILE**

**Education and Experience**
- College degree or equivalent work experience. Possess 3-5 years experience in like position.
- Previous experience in IR Global Field Services or Marriott Systems Support desirable.
- System-related professional certifications desired.

**CORE WORK ACTIVITIES**

**Managing Technology Needs within Budget Targets**
- Works to ensure property is in compliance with appropriate Marriott International Policy and Information Security Manual. Implements solutions as directed to resolve discrepancies.
- Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; may process invoices
- Ensures technology assets are secured.
- Complies with technology-related vendor contracts.

**Building and Sustaining Relationships with Customers**
- Provides exceptional customer service.
- Is professional and responsive to inquiries from customers/vendors/peer group.
- Provides timely, accurate, and detailed status reports as requested

**Ensuring Client Technology Needs are Met**
- Assists in disaster recovery and business continuity as it relates to technology.
- Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
- Performs adds/moves/changes/deletions.
- Supports end-use pager cellular phone issues.
- Troubleshoots high-speed Internet access problems
- Escalates problems as appropriate through direct supervisor, Global Field Services, MSSC.
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Performs routine desktop backup as scheduled or directed.
- Provides end-user support to property staff, business center.
- Assists with setup or reset of security passwords
- Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
- Works as part of a team to execute a disaster recovery plan.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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