Reservation Supervisor

2 weeks ago

Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

**Duties & Responsibilities**

To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management.

Product Knowledge:

- Reports to Reservation/E-Commerce Manager
- To assist Reservation Manager/E-Commerce Manager with the forecasting (with relevant figures and statistics)
- To lead Reservations Agent’s Team and ensure their tasks are carried out efficiently.
- To work closely with other department especially Front Office and Sales department on request of bookings or special arrangement from guests or group
- To be well-versed in all reservations handling and process, understand room inventory control and proficient in operating the various reservations systems
- To be familiar with hotel’s policies and procedures (SOP).
- To be well-versed with the facilities and services offered by the hotel and ability to upsell
- To “master” the room product in terms of rates, room details.
- To be well knowledge of Rates Structure - corporate, government, travel agent, OTAs rates and etc. in order to provide accurate deals / packages to guest.
- To be familiar with the hotel’s credit policies to effectively handle and process billing requirements.
- To carry out any ad hoc tasks or additional duties given from time to time by the Management.

**Benefits**
- 5 days week work
- Inpatient and Outpatient Medical Coverage
- Term Life Insurance Coverage
- Dental Allowance
- Meal provided
- Uniform Provided
- Additional Leave
- Performance Incentive
- Career Growth Opportunities

Remarks:
**Please state Expected Salary in your Resume

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Performance bonus
- Yearly bonus

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