Assistant Manager, Customer Operations

1 week ago

Nusajaya, Malaysia Equinix Full time

Assistant Manager, Customer Operations

**Who Are We?**

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**:
Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

**Responsibilities**

**Leadership**
- Provides direct supervision to professional individual contributors and/or skilled, support individual contributors.
- Plans core duties for the team to complete.
- Ability to manage and supervise the project team

**Systems Support**
- Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
- Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

**Installation**
- Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
- Performs testing of cables before handing to customer

**Vendor Management**
- Manages, briefs, and instructs vendors for installation, testing, and labeling

**Maintenance**
- Performs preventive maintenance to IBX equipment to prevent faults from occurring

**Project Management**
- Handles multiple projects and assists in designating work to team.

**Technical Expertise**
- Extensive knowledge in network and equipment platforms, systems, and circuits

**Typical Degree & Years of Experience**
- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience.

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