Account Manager

3 weeks ago


Shah Alam, Malaysia Badcave training facility Full time

Badcave Training Facility and Exclusive Fitness was established by our CEO/Director, Mr. Murad Zaidi in 2007 and our establishment has successfully provided countless possibilities and opportunities to employees over the years who needed employment. Our clients consist of royal families, celebrities, athletes, VIP's, CEO's and entrepreneurs to name a few. We are pleased to provide numerous platforms and experiences to who join our company for their career.

Key Responsibilities:

- **Member Acquisition and Retention**:

- Develop and implement strategies to attract new members.
- Conduct tours of the facility for prospective members and explain membership options.
- Follow up with leads to convert prospects into members.
- Handle membership inquiries and resolve any issues to ensure member satisfaction.
- **Client Relationship Management**:

- Build and maintain strong relationships with current members.
- Regularly check in with members to ensure they are satisfied with their experience.
- Address and resolve member complaints and concerns promptly and effectively.
- Coordinate with the fitness team to address specific member needs.
- **Sales and Marketing**:

- Participate in and contribute to marketing campaigns to promote the gym.
- Assist in developing promotional materials and social media content.
- Track sales metrics and report on progress toward goals.
- Identify opportunities for cross-selling and upselling additional services and products.
- **Administrative Duties**:

- Maintain accurate records of member information and interactions.
- Process new memberships, renewals, and cancellations efficiently.
- Ensure all member agreements are up-to-date and compliant with company policies.
- **Team Collaboration**:

- Work closely with the fitness and customer service teams to ensure a seamless member experience.
- Participate in team meetings and contribute to the development of business strategies.
- Provide feedback and suggestions to improve the facility’s services and operations.
- **Event Coordination**:

- Plan and coordinate member events, fitness challenges, and other community-building activities.
- Promote events to increase member engagement and satisfaction.

Pay: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Free parking
- Gym membership
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift

Supplemental pay types:

- Commission pay
- Performance bonus

Expected Start Date: 05/20/2024


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