
Network Operation Center Manager
4 weeks ago
**Position Overview**:
As the Network Operations Center (NOC) Manager, you will be responsible for overseeing the day-to-day operations of our NOC team and handling internal process (RMA, L1 Support & Escalation Support).
This role is pivotal in maintaining our reputation for reliability and responsiveness. If you're a strategic thinker with a passion for technology and a knack for team leadership, this position is tailor-made for you
**Why join us?**
- Various allowance on top of basic salary
- Career advancement
- Additional Benefits: Annual medical & dental benefits; Medical insurance & Personal Accident insurance coverage, etc.
- Free parking
**Key responsibilities**:
- **Team Leadership**: Lead, mentor, and motivate a team of NOC engineers to ensure smoothness of daily operation to achieve company objectives and goals. Responsible for providing guidance, supporting team members and arranging duty roster.
- **Performance Optimization**: Responsible for ensuring resources are utilised efficiently in the team, and identify the opportunities for optimization, scalability, and efficiency enhancements to improve work effectiveness.
- **Cross-functional Collaboration**: To handle internal processes with internal teams such as arrangement for RMA, troubleshoot and resolve network-related incidents in a timely manner.
**Requirements**:
- Diploma / Bachelor’s Degree in information technology, computer science, engineering, or a related field.
- 3-5 years of experience in managing NOC / Helpdesk / Managerial position or a similar role.
- Relevant certifications such as CCNA, CCNP, ITIL, or equivalent are a plus
- Excellent problem-solving and troubleshooting skills.
- Strong leadership and team management abilities.
- Excellent communication and customer service skills.
- Ability to work well under pressure in a fast-paced environment.
**Salary**: RM6,000.00 - RM8,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
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