Customer Service for E-commerce Industry

2 weeks ago

Bayan Baru, Malaysia Agensi Pekerjaan JobScoper Sdn Bhd Full time

**Requirements**
- Fresh graduated are welcome to apply.
- Able to speak in **Mandarin**:

- Great attitude for customer service
- Eye for details
- Working 24/7 (8 hours), Between Monday to Sunday 5 working days, 2 days off
- Working Location in Bayan Baru, Penang.
- 欢迎应届毕业生申请
- 能够说、读、写流利的普通话
- 对客户服务态度很好
- 注重细节
- 可以24/7轮班工作，每天只有一个班次
- 愿意搬迁至槟城。

**Responsibility**
- Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
- Provide Customer Service towards Ecommerce platform.
- Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.
- Collaborate with other functions of the E-commerce business unit to complete the designated work to meet the team's goal.
- 审核卖家、商家和产品信息、短视频和直播，确保上传到平台的内容合法合规和安全
- 为电子商务平台提供客户服务
- 寻找机会推动风险缓解、流程简化、质量提升、政策本地化以及大规模优化方面的改进
- 与电子商务业务部门的其他职能部门合作完成指定的工作以实现团队的目标

**Benefits**
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Medical Insurance
- Training Provided
- Allowance Provided
- 5 Working Days
- Premium Workspaces
- Inclusive and diverse work environment
- Young, energetic, and supportive team
- On site Trainings & Career Development
- 年假
- 医疗和住院假期
- 公积金/社会保险/个人所得税
- 医疗保险 提供培训
- 提供津贴
- 每周工作5天
- 高级工作空间
- 包容和多元化的工作环境
- 年轻、充满活力和支持性的团队！
- 现场培训与职业发展

**Job Types**: Full-time, Fresh graduate

**Salary**: RM3,000.00 - RM3,300.00 per month

Schedule:

- Rotational shift

**Language**:

- Mandarin (preferred)
- English (preferred)
- Cantonese (preferred)

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