Air Freight Customer Service

**Requirements** - Prefer with 1 years of working experience in the air freight forwarding or logistics industry - Basic knowledge of freight forwarding and regulatory requirements including INCOTERMS may have the advantage - Ability to multitask in a fast-paced environment. - Proficient in Microsoft Office (Excel, PowerPoint) - Able to work on shift...

Job description - Learn and execute of day-to day Air Export Customer Services activities i.e. freight (Air freight space) booking arrangement, follow up and monitoring. - Coordinate with customs team for shipment customs clearance own/customer appointed - To support or execute any other tasks as may be assigned by the superior from time to time, as relevant...

**Responsibilities**: - **Air Freight experience is compulsory**: - Help manage current customer accounts. - Deal with Liner booking - Maintain relationships with carriers and customers. - Provide exceptional customer service to customers and carriers. - Solve customer and carrier problems and help resolve issues. - Provide sales invoices to customer and...

**Company Description** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of...

**Company Description** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of...

Air Freight Export Billing - Rate Check and validation - Invoice posting - Invoice status validation, check and follow up - Check and follow up on Revenue Leakage file - Check and follow up on Sick File - Issue Supplementary Invoices or credit notes - Monitor invoice status on unbilled files until closure - Prepare internal/external reports - Update Payment...

Communicating with customers, making outbound calls to potential customers, and following up on leads. - Understanding customers' needs and identifying sales opportunities. - Keeping up with product and service information and updates. - Creating and maintaining a database of current and potential customers. - Explaining and demonstrating features of...

_**Job Highlights**_ - Friendly Working Environment - Attractive Package - Better Career Advancement - **Job Description**_ - To handle and identify customer inquiries completely and accurately to the satisfaction of the customer - Respond promptly to customer inquiries on booking confirmation and monitoring of shipment. - Proactive in communication with...

Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

JOB RESPONSIBILITIES: - To learn on operations and customer service in Air or Ocean Freight - To assist with custom form preparation under supervision - To retrieve and download document for customer hardcopy invoice - To create or confirm transport orders - To prepare, control, and distribute all required Import/Export documents - To update customers on...

**JOB VACANCY Coordinator, Sea Freight Import** **COMPANY NAME: Dsv Air & Sea Sdn. Bhd** **LOCATION**: 2-1-23-1, Medan Rajawali, Solaria Square, 11900 Bayan Lepas, Penang **POSITION**: Coordinator, Sea Freight Import **WORKING HOUR**: Monday to Friday (9am-6pm) **CONTRACT: Permanent** **SALARY RANGE**:RM4,500 (Max) **JOB OVERVIEW** To execute all...

Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

Attending to all incoming bookings for air freight shipments and updating details into system. - Monitoring of air freight shipments and to advice customer accordingly on the ETD and ETA upon enquiry. - Maintain proper documentation filing of all operations correspondences and reports. - Assist Sales Team to generate quotations. - Coordinate with airlines to...

**Company Description** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of...

**Executive, Customer Service (Ocean Freight)** We are looking for experienced talents who specialise in Customer Care and operation with logistic knowledge to join our Ocean Freight team. This role will be responsible to provide assistance to general operational ocean freight functions. **The role requires to execute the below tasks and initiative**: -...

Provide assistant to general operational ocean freight functions - General correspondences with customer, suppliers, agents and other inter-department for ocean freight movements - Monitor and coordinate export & import ocean freight movements - Prepare relevant documentation for customer - Coordinate routine customer reports - Maintain records and filing as...

We are looking for experienced talent who is specialized in Customer Care and operation with logistic knowledge to join our Ocean Freight team. This role will be responsible to provide assistance to general operational ocean freight functions. **The role requires to execute the below tasks and initiative**: - General correspondences with customer,...

**The Company** We are partnering with one of the top-ranking logistics service providers who has an extensive global presence that offers comprehensive logistics solutions. **The Ocean Export Customer Service will be responsible to**: - Ensure smooth and timely freight process flow and meet client requirements. - Coordinate daily ocean export and import...