Customer Service Executive

3 weeks ago


Bayan Lepas, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

Keep the pulse of customer satisfaction
- Respond to customer’s inquiries in a timely manner.
- Take the lead as a first PIC for customers
- Work with internal and external customers to create an exceptional customer service experience
- Manage account/customer expectations
- Work with internal and external customers for Corrective and Preventative Actions
- Help craft and create KPI customer specific reporting and scorecards
- Process customer orders and routings
- Build and maintain rapport with customers to fulfill their requirements
- Process customer orders
- Coordinate air freight shipments and transport arrangement
- Book service with co-loaders for import/export operations
- Prepare billings
- Import/export permit declarations and customs clearance
- Liaise and source for the cargo space with different airlines to plan the flights to destination
- Work with internal customers on process improvements
- Help craft account SOPs and Work Instructions
- Assist with Quotation, RFQ and RFI
- Sales support
- Undertake other duties as requested

**Requirements**:

- Minimum qualification in Diploma and above
- At least 2 years’ experience in handling air forwarding operations with a focus on NFO, critical logistics and customer service
- Proficient in both written and spoken English
- Ability to speak and write in Chinese/Mandarin is advantageous
- Knowledge in Microsoft Office 365 Suite

**Job Types**: Full-time, Permanent

Pay: RM1,389.69 - RM4,928.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Currently Salary.
- Expected Salary.
- Notice period.
- Reason leaving current employment.

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)



  • Bayan Lepas, Malaysia AEON Credit Service (M) Berhad Full time

    Responsibilities:To achieve the monthly and yearly sales target as assigned by the management.To execute marketing activities as directed by CSU Unit Head/ management.To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.Job Requirements:Bachelor's Degree in Business Administration...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Chat Process Chat Support BPO Skills BPO Operations BPO/ITES customer success bpo Customer Service Agent Mandarin or Cantonese Voice...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Chat Process Chat Support BPO Skills BPO Operations BPO/ITES customer success bpo Customer Service Agent Mandarin or Cantonese Voice...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai - **Job Details** - Company: Top BPO Malaysia - Job Title: Customer Success Specialist - Thai English Speaking - Location: GBS, Bayan Lepas,...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai - **Job Details** - Company: Top BPO Malaysia - Job Title: Customer Success Specialist - Thai English Speaking - Location: GBS, Bayan Lepas,...


  • Bayan Lepas, Malaysia AEON Credit Service (M) Berhad Full time

    **Responsibilities**: To achieve the monthly and yearly sales target as assigned by the management. To execute marketing activities as directed by CSU Unit Head/ management. To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies. **Job Requirements**: Bachelor's Degree in Business...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    Role:Customer Service ExecutiveTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:ChatKey Skills: Customer Service Chat Process Chat Support BPO Skills BPO Operations BPO/ITES customer success bpo Customer Service Agent Mandarin or Cantonese Voice Support Job Title: Mandarin &...

  • Customer Service

    4 weeks ago


    Bayan Lepas, Malaysia Ozo Prestige Sdn Bhd Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. **Job Description**: Acknowledge mails from Customers Plan & execute export operation Ensure daily activities run smoothly & generate more productivity To ensure 100% accuracy in recording shipment / cargoes details To maintain good relationship with customer...

  • Customer Service

    5 days ago


    Bayan Lepas, Malaysia Ozo Prestige Sdn Bhd Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. **Job Description**: Acknowledge mails from Customers Plan & execute Warehouse operation Ensure incoming & outgoing activities run smoothly & generate more productivity To ensure 99% accuracy in recording incoming & outgoing cargoes To maintain good relationship...

  • Customer Service

    2 weeks ago


    Bayan Lepas, Malaysia RIGHT PRISTINE MANPRO SDN BHD Full time

    Responsibilities: As the main lead person of communication between customers and internal party on assigned areas/customers. To handle correspondence related to all customer service and marketing activities. To represent the company in attending meetings with customers, communicate & maintain good customer service and business relationships in assigned...

  • Customer Service

    5 days ago


    Bayan Lepas, Malaysia OZO PRESTIGE SDN. BHD. Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. Job Description: Acknowledge mails from Customers Plan & execute Warehouse operation Ensure incoming & outgoing activities run smoothly & generate more productivity To ensure 99% accuracy in recording incoming & outgoing cargoes To maintain good relationship with...


  • Bayan Lepas, Malaysia AW TEAMS SDN BHD Full time

    Handling customer complaints or any major incidents - Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants; - Issuing refunds or compensation to customers; - Developing feedback or complaints procedures for customers to use; - Developing customer service...


  • Bayan Lepas, Malaysia AW TEAMS SDN BHD Full time

    Handling customer complaints or any major incidents - Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; Issuing refunds or compensation to customers; Developing feedback or complaints procedures for customers to use; Developing customer service procedures,...

  • Customer Service

    2 months ago


    Bayan Lepas, Malaysia RIGHT PRISTINE MANPRO SDN BHD Full time

    **Responsibilities**: - As the main lead person of communication between customers and internal party on assigned areas/customers. - To handle correspondence related to all customer service and marketing activities. - To represent the company in attending meetings with customers, communicate & maintain good customer service and business relationships in...

  • Customer Service

    2 weeks ago


    Bayan Lepas, Malaysia OZO PRESTIGE SDN. BHD. Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouseJob Description: Acknowledge mails from Customers Plan & execute Warehouse operation Ensure incoming & outgoing activities run smoothly & generate more productivity To ensure 99% accuracy in recording incoming & outgoing cargoes To maintain good relationship with customer...

  • Customer Service

    2 weeks ago


    Bayan Lepas, Malaysia Ozo Prestige Sdn Bhd Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse.Job Description:Acknowledge mails from CustomersPlan & execute Warehouse operationEnsure incoming & outgoing activities run smoothly & generate more productivityTo ensure 99% accuracy in recording incoming & outgoing cargoesTo maintain good relationship with customer...

  • Customer Service

    2 weeks ago


    Bayan Lepas, Malaysia Ozo Prestige Sdn Bhd Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse.Job Description:Acknowledge mails from CustomersPlan & execute export operationEnsure daily activities run smoothly & generate more productivityTo ensure 100% accuracy in recording shipment / cargoes detailsTo maintain good relationship with customer whenever customer...


  • Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    Job Details Job Title: Customer Service Advisor Cantonese Speaking Location: George Town, Penang Shift: 5 working days (rotational shift), 2 Days OffJob Highlights Inclusive and diverse work environment Young, energetic, and supportive team On site Trainings & Career DevelopmentOverviewSo, what will you be doing as a Customer Service Advisor?In this exciting...


  • Bayan Lepas, Malaysia ManpowerGroup Full time

    Fresh graduates are welcomed, cs experience preferred **Work experience**: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field - Call centre experience is not a...


  • Bayan Lepas, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time

    Support customers to place online orders with the client. - Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. - Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. - Identify and escalate...