Customer Service Executive
5 days ago
Keep the pulse of customer satisfaction
- Respond to customer’s inquiries in a timely manner.
- Take the lead as a first PIC for customers
- Work with internal and external customers to create an exceptional customer service experience
- Manage account/customer expectations
- Work with internal and external customers for Corrective and Preventative Actions
- Help craft and create KPI customer specific reporting and scorecards
- Process customer orders and routings
- Build and maintain rapport with customers to fulfill their requirements
- Process customer orders
- Coordinate air freight shipments and transport arrangement
- Book service with co-loaders for import/export operations
- Prepare billings
- Import/export permit declarations and customs clearance
- Liaise and source for the cargo space with different airlines to plan the flights to destination
- Work with internal customers on process improvements
- Help craft account SOPs and Work Instructions
- Assist with Quotation, RFQ and RFI
- Sales support
- Undertake other duties as requested
**Requirements**:
- Minimum qualification in Diploma and above
- **Must have minimum two years of experience in handling AOG related operations**:
- Proficient in both written and spoken English
- Ability to speak and write in Chinese/Mandarin is advantageous
- Knowledge in Microsoft Office 365 Suite
- **Rotational shift: 9am to 6pm & 12pm to 9pm**
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM6,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Expected Salary
- Current Salary
- Notice period
- Reason for leaving current employment
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