Executive - Customer Service (Airfreight)

Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

**Requirements** - Prefer with 1 years of working experience in the air freight forwarding or logistics industry - Basic knowledge of freight forwarding and regulatory requirements including INCOTERMS may have the advantage - Ability to multitask in a fast-paced environment. - Proficient in Microsoft Office (Excel, PowerPoint) - Able to work on shift...

**The Company** Our client is an American supply chain solutions leader who provides airfreight, ocean freight and contract logistics solutions for more than 120 locations globally. They support the aerospace, automotive, consumer retail, energy, hi-tech, industrial and many other industries. Reporting to the Air & Ocean Freight Manager, the Air and Ocean...

**Key Responsibilities**: - Actively pursue growth and business expansion opportunities by developing new clients and maintaining good relationships with existing customers. - Attend to the needs of the customers - both business, and operations - to build and maintain high customer satisfactions. - Achieve Key Performance Indicators set by the Office...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Chat Process Chat Support BPO Skills BPO Operations BPO/ITES customer success bpo Customer Service Agent Mandarin or Cantonese Voice...

1. Secure new customers, service existing customers, attend to customer’s request & ensure customer’s satisfaction. 2. Prepare quotations pertaining to Airfreight, Seafreight, Trucking, Warehousing, etc according to customer’s requirement. 3. Sent sales leads to overseas group offices and agents to generate additional businesses overseas. 4. Secure...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai - **Job Details** - Company: Top BPO Malaysia - Job Title: Customer Success Specialist - Thai English Speaking - Location: GBS, Bayan Lepas,...

**Responsibilities**: To achieve the monthly and yearly sales target as assigned by the management. To execute marketing activities as directed by CSU Unit Head/ management. To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies. **Job Requirements**: Bachelor's Degree in Business...

Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. **Job Description**: Acknowledge mails from Customers Plan & execute Warehouse operation Ensure incoming & outgoing activities run smoothly & generate more productivity To ensure 99% accuracy in recording incoming & outgoing cargoes To maintain good relationship...

Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. **Job Description**: Acknowledge mails from Customers Plan & execute export operation Ensure daily activities run smoothly & generate more productivity To ensure 100% accuracy in recording shipment / cargoes details To maintain good relationship with customer...

Handling customer complaints or any major incidents - Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants; - Issuing refunds or compensation to customers; - Developing feedback or complaints procedures for customers to use; - Developing customer service...

Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. Job Description: Acknowledge mails from Customers Plan & execute Warehouse operation Ensure incoming & outgoing activities run smoothly & generate more productivity To ensure 99% accuracy in recording incoming & outgoing cargoes To maintain good relationship with...

**Responsibilities**: - As the main lead person of communication between customers and internal party on assigned areas/customers. - To handle correspondence related to all customer service and marketing activities. - To represent the company in attending meetings with customers, communicate & maintain good customer service and business relationships in...

Bayan Lepas, Penang - MYR 2800-3500 **Qualifications**: Business Studies/Administration/Management, Commerce, Marketing or equivalent. - Major in Business Information will be an added advantage. **Requirements**: - Excellent customer service and interpersonal skills. - Excellent communication skills. - Demonstrate analytical and problem-solving skills and...

**Qualifications**: **Other Requirements**: - Excellent customer service and interpersonal skills. - Excellent communication skills. - Demonstrate analytical and problem-solving skills and multi-tasking. - Advanced computer proficiency level in Microsoft Excel & data entry. - A team player and initiative. - Fresh graduates are welcome to apply. **Job...

**The Company** Our client is a European forwarder, family-owned business with more than 500 years market presence, supported by over 7000 employees in 150 offices and network globally. They provide integrated solutions including airfreight, seafreight, land transport, warehousing, and industry solutions. Reporting to the Sales Manager, the Business...

**The Company** Our client is a European forwarder, family-owned business with more than 500 years market presence, supported by over 7000 employees in 150 offices and network globally. They provide integrated solutions including airfreight, seafreight, land transport, warehousing, and industry solutions. Reporting to the Sales Manager, the Business...

**The Company**: Our client is a European international freight forwarding company. The company provides customers with efficient, cost-effective solutions and multi-modal transportation services around the world. The company has a strong networks and offices in Europe, Asia, America, Africa, Oceania, and Middle East. **The Customer Service Executive, Ocean...

Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

**Responsibilities**: 1. Act as the key window towards customer for Feedback, Quotation and Order Management. 2. Accept customer PO and process it accordingly on time. Work with internal team to deliver the order as per customer requirement. 3. Assist Manager to process RFQ with the objective to Quote to Win. 4. Work proactively to accomplish assigned...