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Customer Service Executive
2 weeks ago
**Responsibilities**
(May perform other duties as requested that may not be specifically addressed in this document)
**Overview of CSS Role**:
- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
**Responsibilities and Accountabilities**
- Support customers to place online orders with the client.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keep job knowledge and skills up to date by attending training and continuously learning.
- Meet all key performance indicators set by the company and client.
- Adhere to the policies and procedures set by the company and client.
**Salary**: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Supplemental pay types:
- Attendance bonus
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 2 years (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
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