Customs Brokerage, Customer Service

6 months ago


Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

**The Company**

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong networks in 6 continents, and leading-edge technology.

The Custom Brokerage Customer Service will be based in Penang.

**The Role**:

- Ensure smooth and timely customs process flow
- Ensure precise and timely data entry into the operational system and client billing
- To Track and Trace Custom files and reporting
- To understand all the elements of the import and export customs Desk Level Operating Procedures and properly interpret this information to fulfil the customer’s instruction and expectations.
- Transfer customs declaration information from documents or other sources into the customs entry system for a valid customs declaration.
- To comply to regulations.
- Cooperate with customers in arranging their international shipments and meeting customer service standards.
- Willing to take up additional responsibilities as and when necessary to meet department needs.

**The requirements**:

- Minimum 2 years of experience in custom brokerage
- Effective interpersonal and communication skills.
- Good Microsoft Office skills (Word, Excel, etc.)
- Strong organizational skills, Pro-active and Emotional resilience.
- Proficient in English - both written and verbal communication.
- Self-reflecting and open-minded
- Initiative and able to work independently.

Pay: RM2,500.00 - RM2,700.00 per month

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- customs brokerage: 2 years (preferred)


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