Customer Service Specialist

2 weeks ago


Bayan Lepas, Malaysia Gratitude India Full time

**Job Title: Customer Success Specialist (English + Mandarin + Conversational Cantonese)**

**Salary: RM3300 + RM300 (Basic + Language Allowance)**

Are you a dynamic individual with exceptional communication skills in English, Mandarin, and Conversational Cantonese? Do you have a passion for providing outstanding customer experiences and helping people navigate their travel needs? If so, we have an exciting opportunity for you to join our team as a Customer Success Specialist

**Responsibilities**:

- Assist customers in English, Mandarin, and Conversational Cantonese to provide comprehensive support.
- Deliver exceptional customer service and build positive relationships with clients.
- Address customer inquiries, concerns, and feedback in a professional and courteous manner.
- Collaborate with internal teams to identify and implement improvements in service delivery.
- Utilize your expertise to recommend travel options and provide valuable advice to customers.

**Requirements**:

- Fluent in Mandarin (mandatory) and English (B2 proficiency level, written and oral).
- Proficient in Malay (written and oral).
- Minimum of 1-year experience in Customer Success or a related field, preferably within the travel industry.
- Strong problem-solving skills and ability to think on your feet.
- Excellent interpersonal skills with a customer-centric approach.
- Flexibility to work rotational shifts to accommodate global customer needs.

**Perks and Benefits**:

- Competitive salary with language allowance to recognize your linguistic skills.
- Opportunity to work with a diverse and talented team in a fast-paced, dynamic environment.
- Career growth and development opportunities within the company.
- Positive and inclusive work culture that values teamwork and collaboration.

**How to Apply**:If you meet the above requirements and are ready to take on this exciting opportunity, please submit your updated resume highlighting your language proficiency and customer service experience. We look forward to hearing from you

**Salary**: RM3,300.00 per month

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



  • Bayan Lepas, Malaysia Gratitude India Full time

    Job Title: Customer Success Specialist (English + Mandarin + Conversational Cantonese)Salary: RM3300 + RM300 (Basic + Language Allowance)Are you a dynamic individual with exceptional communication skills in English, Mandarin, and Conversational Cantonese? Do you have a passion for providing outstanding customer experiences and helping people navigate their...

  • Customer Service

    3 weeks ago


    Bayan Lepas, Malaysia Tokyo Electron Limited Full time

    *** Job Title Customer Service & Planning Specialist Job Purpose and Content - Duties involve but are not limited to supply chain services, inventory control, critical parts availability and material handling: Customer Service - Process orders for materials from sales staff or direct customers’ contacts - Update order information into the ERP System -...


  • Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    Job Description: Handle customer's concerns related to social media advertisements in a positive and professional manner. Identify and escalate priority issues through proper channels when necessary. Works with other team members in identifying better ways of providing better customer support. Participate in additional training courses as required. Maintains...

  • Customer Service

    2 weeks ago


    Bayan Lepas, Malaysia Agensi Pekerjaan Graceful (M) Sdn Bhd Full time

    _**Job Purpose and Content**_ - Duties involve but are not limited to supply chain services, inventory control, critical parts availability and material handling: - Customer Service _ - Process orders for materials from sales staff or direct customers’ contacts - Update order information into the ERP System - Coordinate with suppliers regarding order...

  • Customer Service

    2 months ago


    Bayan Lepas, Malaysia Ozo Prestige Sdn Bhd Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. **Job Description**: Acknowledge mails from Customers Plan & execute Warehouse operation Ensure incoming & outgoing activities run smoothly & generate more productivity To ensure 99% accuracy in recording incoming & outgoing cargoes To maintain good relationship...

  • Customer Service

    3 weeks ago


    Bayan Lepas, Malaysia Ozo Prestige Sdn Bhd Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. **Job Description**: Acknowledge mails from Customers Plan & execute export operation Ensure daily activities run smoothly & generate more productivity To ensure 100% accuracy in recording shipment / cargoes details To maintain good relationship with customer...

  • Customer Service

    2 months ago


    Bayan Lepas, Malaysia MBE BAYAN LEPAS Full time

    As a Retail Associate responsible to advise customer on the services available and which suite them the best. Build a good customer relationship and learn to up sell our products. Documentation skill, organised, and should be able to work independently as well as team work. Sales and marketing knowledge will be an added advantage. **Job Types**: Full-time,...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai - **Job Details** - Company: Top BPO Malaysia - Job Title: Customer Success Specialist - Thai English Speaking - Location: GBS, Bayan Lepas,...

  • Customer Service

    5 days ago


    Bayan Lepas, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time

    Company backgroundWe are representing our client, a global digital business service company that provides a multilingual hub that supports services in more than 20 languages and dialects in Asia. They are looking for passionate and responsible Customer Service Specialists to be based at Bayan Lepas, Penang. 5 working days/week, 2 off days Various allowances...

  • Customer Service

    5 days ago


    Bayan Lepas, Malaysia Ozo Prestige Sdn Bhd Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse.Job Description:Acknowledge mails from CustomersPlan & execute export operationEnsure daily activities run smoothly & generate more productivityTo ensure 100% accuracy in recording shipment / cargoes detailsTo maintain good relationship with customer whenever customer...

  • Customer Service

    5 days ago


    Bayan Lepas, Malaysia Ozo Prestige Sdn Bhd Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse.Job Description:Acknowledge mails from CustomersPlan & execute Warehouse operationEnsure incoming & outgoing activities run smoothly & generate more productivityTo ensure 99% accuracy in recording incoming & outgoing cargoesTo maintain good relationship with customer...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese english - **Job Title: Customer Success Specialist (Mandarin Proficient)** **Location**: Bayan Lepas, Penang **Salary Range**:...


  • Bayan Lepas, Malaysia PrimeStaff Full time

    Attention Native Japanese Speakers!!! PrimeStaff is hiring a Customer Success Specialists in Bayan Lepas, Penang Malaysia. Be part of our team :) Customer Success Specialist - Banking (Native Japanese) Location: Bayan Lepas, Penang Malaysia Location Type: Onsite Start Date: 24th June, 2024 Hours of Operation: 24x7 Rotational Shift Education: Degree...


  • Bayan Lepas, Malaysia Elevated HR Limited Full time

    **Job Location**: Bayan Lepas, Penang, Malaysia Ø Salary: Up to RM 9000 (Including housing allowance) Ø Start Date: 1st week of June, 2024 Ø Education: Degree /Diploma Ø Hours of Operation: 24×7 Rotational shift Ø Language - Korean + English Ø Must have B2 level English Language proficiency (reading, writing, speaking) **Requirements**: -...


  • Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    Job Description: - Handle customer’s concerns related to social media advertisements in a positive and professional manner. - Identify and escalate priority issues through proper channels when necessary. - Works with other team members in identifying better ways of providing better customer support. - Participate in additional training courses as...


  • Bayan Lepas, Malaysia NCS Global Technology Full time

    **Job description**: - Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, Delivered Quality (out of box management) - Support requests from external and internal for portal engagement, order shipment issue, training account issue,...

  • Customer Service

    5 days ago


    Bayan Lepas, Malaysia MBE BAYAN LEPAS Full time

    As a Retail Associate responsible to advise customer on the services available and which suite them the best. Build a good customer relationship and learn to up sell our products. Documentation skill, organised, and should be able to work independently as well as team work. Sales and marketing knowledge will be an added advantage.Job Types: Full-time,...


  • Bayan Lepas, Malaysia PrimeStaff Full time

    Attention Native Japanese SpeakersPrimeStaff is hiring a Customer Success Specialists in Bayan Lepas, Penang Malaysia.Be part of our team :)Customer Success Specialist Banking (Native Japanese)Location: Bayan Lepas, Penang MalaysiaLocation Type: OnsiteStart Date: 24th June, 2024Hours of Operation: 24x7 Rotational ShiftEducation: Degree...

  • Customer Service

    5 days ago


    Bayan Lepas, Malaysia Tokyo Electron Limited Full time

    ***Job Title Customer Service & Planning SpecialistJob Purpose and Content Duties involve but are not limited to supply chain services, inventory control, critical partsavailability and material handling:Customer Service Process orders for materials from sales staff or direct customers' contacts Update order information into the ERP System Coordinate with...


  • Bayan Lepas, Malaysia TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...