Customer Service Specialist

6 months ago


Bayan Lepas, Malaysia Gratitude India Full time

**Job Title: Customer Success Specialist (English + Mandarin + Conversational Cantonese)**

**Salary: RM3300 + RM300 (Basic + Language Allowance)**

Are you a dynamic individual with exceptional communication skills in English, Mandarin, and Conversational Cantonese? Do you have a passion for providing outstanding customer experiences and helping people navigate their travel needs? If so, we have an exciting opportunity for you to join our team as a Customer Success Specialist

**Responsibilities**:

- Assist customers in English, Mandarin, and Conversational Cantonese to provide comprehensive support.
- Deliver exceptional customer service and build positive relationships with clients.
- Address customer inquiries, concerns, and feedback in a professional and courteous manner.
- Collaborate with internal teams to identify and implement improvements in service delivery.
- Utilize your expertise to recommend travel options and provide valuable advice to customers.

**Requirements**:

- Fluent in Mandarin (mandatory) and English (B2 proficiency level, written and oral).
- Proficient in Malay (written and oral).
- Minimum of 1-year experience in Customer Success or a related field, preferably within the travel industry.
- Strong problem-solving skills and ability to think on your feet.
- Excellent interpersonal skills with a customer-centric approach.
- Flexibility to work rotational shifts to accommodate global customer needs.

**Perks and Benefits**:

- Competitive salary with language allowance to recognize your linguistic skills.
- Opportunity to work with a diverse and talented team in a fast-paced, dynamic environment.
- Career growth and development opportunities within the company.
- Positive and inclusive work culture that values teamwork and collaboration.

**How to Apply**:If you meet the above requirements and are ready to take on this exciting opportunity, please submit your updated resume highlighting your language proficiency and customer service experience. We look forward to hearing from you

**Salary**: RM3,300.00 per month

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)


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