Customer Success Specialist

6 months ago

Bayan Lepas, Malaysia growthfn Full time

The Customer Success Specialist - Japanese Speaker is responsible for managing and enhancing the customer experience for Japanese-speaking clients. This role involves building strong relationships with customers, ensuring their satisfaction and success with the company's products or services, and addressing any issues or concerns they may have. The specialist will work closely with sales, support, and other departments to drive customer retention and growth.

**Key Responsibilities**
- **Customer Relationship Management**:

- Serve as the primary point of contact for Japanese-speaking customers.
- Develop and maintain strong, long-lasting relationships with customers to ensure their success and satisfaction.
- Conduct regular check-ins with customers to understand their needs and provide tailored support.
- **Onboarding and Training**:

- Guide new customers through the onboarding process, ensuring they understand how to use the company's products or services effectively.
- Provide training and resources to help customers maximize the value of the company’s offerings.
- Create and deliver customized training sessions, webinars, and workshops.
- **Issue Resolution**:

- Address customer inquiries and issues promptly and effectively, providing solutions or escalating to the appropriate team as needed.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Monitor customer feedback and proactively address potential problems before they escalate.
- **Customer Advocacy**:

- Advocate for customers’ needs within the company, ensuring their feedback and concerns are heard and addressed.
- Collaborate with product development, sales, and support teams to enhance the customer experience.
- Gather and analyze customer feedback to identify trends and areas for improvement.
- **Retention and Growth**:

- Identify opportunities for upselling and cross-selling products or services to existing customers.
- Work with the sales team to develop and implement strategies for customer retention and growth.
- Monitor customer health metrics and take proactive steps to prevent churn.
- **Documentation and Reporting**:

- Maintain detailed records of customer interactions, issues, and resolutions in the customer relationship management (CRM) system.
- Prepare and present regular reports on customer success activities, feedback, and key metrics to management.
- Contribute to the development of customer success best practices and resources.

**Qualifications**
- **Education**: Bachelor’s degree in Business, Marketing, Communications, or a related field.
- **Experience**:

- Minimum of 2-3 years of experience in customer success, account management, or a related field.

**Job Types**: Full-time, Permanent

Pay: RM8,500.00 - RM9,000.00 per month

  • Customer Success Specialist

    1 month ago

    Bayan Lepas, Malaysia Two95 HR HUB SDN BHD Full time

    WE ARE HIRING Position: CUSTOMER SUCCESS SPECIALIST - MANDARIN SPEAKER ATTRACTIVE SALARY PACKAGE: RM2,800 - RM3,300 Language Allowance: RM300 JOB REQUIREMENTS Experience: 0-5 years, fresh graduates are encouraged to apply Preferred Background: Customer service experience is an advantage Education: Open to all Malaysian citizens Shift: 24/7 rotational...

  • Customer Success Specialist(Cantonese and Mandarin)

    6 months ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese english - **Job Title: Customer Success Specialist (Mandarin Proficient)** **Location**: Bayan Lepas, Penang **Salary Range**:...

  • Customer Success Specialist

    6 months ago

    Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    **Job Highlights** - Join an International Company with a dynamic, youthful workplace. - Premium workspaces - On site Trainings & Career Development **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued...

  • Customer Success Specialist

    8 months ago

    Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    Overview The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. Your Responsibilities - Proven experience in customer-facing roles (phone,...

  • Customer Success Specialist

    6 months ago

    Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...

  • Customer Success Specialist

    6 months ago

    Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...

  • Customer Success Specialist

    6 months ago

    Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    Purpose As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect. Job Scope - Compose thoughtful, personalized responses for a variety of customer request -...

  • Customer Success Specialist

    6 months ago

    Bayan Lepas, Malaysia Teleperformance Malaysia Full time

    **仕事内容**: みんながよく知っている大手のSNSのサービスにおけるカスタマーサポート業務 【カスタマーサクセススペシャリスト】 某大手SNSでの掲載や広告関連など、SNSのプラットフォームを利用されている お客様からの問い合わせ対応が中心です。 電話、メー...

  • Customer Success Specialist Project Automotive

    6 months ago

    Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...

  • ~customer Success Specialist

    7 months ago

    Bayan Lepas, Malaysia Teleperformance Malaysia Full time

    **仕事内容**: オフィス：ペナン（６か月間はオフィスで働きますが、ご自身のパフォーマンスや上司がOKを出せば在宅で仕事が可能） みんながよく知っている大手のSNSのサービスにおけるカスタマーサポート業務 【カスタマーサクセススペシャリスト】 某大手SNSで...

  • Customer Success Specialist

    6 months ago

    Bayan Lepas, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full time

    **Who we’re representing**: **Summary**: - The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. Responsibility: The CSS represents the client and is the face of the brand to the outside world. 2. Quality and a Passion for Excellence: We always want to...

  • Korean Customer Success Specialist for a Top Bpo

    6 months ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: customer success customer support The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives...

  • Customer Service Specialist

    6 months ago

    Bayan Lepas, Malaysia Gratitude India Full time

    **Job Title: Customer Success Specialist (English + Mandarin + Conversational Cantonese)** **Salary: RM3300 + RM300 (Basic + Language Allowance)** Are you a dynamic individual with exceptional communication skills in English, Mandarin, and Conversational Cantonese? Do you have a passion for providing outstanding customer experiences and helping people...

  • Customer Success Specialist

    6 months ago

    Bayan Lepas, Malaysia amIT Global solutions sdn bhd Full time

    Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible...

  • Customer Success Executive

    6 months ago

    Bayan Lepas, Malaysia Niagawan Plus Sdn Bhd Full time

    Are you a people person with a passion for technology and a knack for numbers? Our innovative SaaS accounting software company is looking for an energetic and driven Customer Success Executive to join our dynamic team. We’re dedicated to helping small and medium-sized enterprises (SMEs) streamline their accounting processes, and we need your expertise to...

  • Customer Success Executive

    6 months ago

    Bayan Lepas, Malaysia Niagawan Plus Sdn Bhd Full time

    Are you a people person with a passion for technology and a knack for numbers? Our innovative SaaS accounting software company is looking for an energetic and driven Customer Success Executive to join our dynamic team. We’re dedicated to helping small and medium-sized enterprises (SMEs) streamline their accounting processes, and we need your expertise to...

  • Customer Success Specialist

    6 months ago

    Bayan Lepas, Malaysia Mango Global Technologies Full time

    Responsibilities and Accountabilities: - Support customers to place online orders with the client. - Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. - Identify and escalate priority issues through appropriate channels as and when necessary. - Work harmoniously with other team members to identify...

  • Customer Success Specialist

    6 months ago

    Bayan Lepas, Malaysia Careers International Full time

    Responsibilities: - Compose thoughtful, personalized responses for a variety of customer request - Triage incoming requests and spot trends in customer issues to flag for the rest of the team - Identify, reproduce and document bugs for the engineering teams - Make active contributions to help achieve team goals and successes - Contribute to the ongoing...

  • Customer Success Specialist

    6 months ago

    Bayan Lepas, Malaysia Growthfn Sdn Bhd Full time

    **Responsibilities** - CSS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived by its customers - It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times - Customer concerns must be handled positively and...

  • Customer Success Specialist

    6 months ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Native Korean - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values...