Customer Success Specialist

2 weeks ago

Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

**Overview**

The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels.

**Your Responsibilities**
- Proven experience in customer-facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence.
- Effective time management and multitasking abilities.
- Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Center knowledge, etc.
- Ability to quickly acquire the necessary technical knowledge regarding features and functions of the products as well as surrounding relevant laws and regulations and explain to customers in an easy-to-understand way.

**Requirements**:

- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Must have **C1 level English**Language Proficiency (reading, writing, speaking and aural comprehension)
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Strong problem-solving skills and demonstrated multitask capabilities and ambiguity.
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
- Willing to work rotational shift.
- Willing to relocate to Penang.

**Job Types**: Full-time, Fresh graduate

**Salary**: RM2,500.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- 1. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.

**Education**:

- Bachelor's (required)

**Experience**:

- Call Center: 1 year (preferred)

  • Customer Success Specialist

    1 week ago

    Bayan Lepas, Malaysia Teleperformance Malaysia Full time

    仕事内容:みんながよく知っている大手のSNSのサービスにおけるカスタマーサポート業務【カスタマーサクセススペシャリスト】某大手SNSでの掲載や広告関連など、SNSのプラットフォームを利用されているお客様からの問い合わせ対応が中心です。電話、メール、チャ...

  • Customer Success Specialist

    1 week ago

    Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    OverviewThe Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels.Your Responsibilities Proven experience in customerfacing roles (phone, chat,...

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia PrimeStaff Full time

    **Attention Native Korean Speakers!!!** PrimeStaff is hiring a Customer Success Specialists. Be part of our team :) **Customer Success Specialist - Native Korean** Location: Bayan Lepas, Penang Malaysia Location Type: Onsite Start Date: 3rd June, 2024 Hours of Operation: 24x7 Rotational Shift Education: Degree /Diploma Specialization: Minimum of 6...

  • Customer Success Specialist- Banking

    3 weeks ago

    Bayan Lepas, Malaysia PrimeStaff Full time

    Attention Native Japanese Speakers!!! PrimeStaff is hiring a Customer Success Specialists in Bayan Lepas, Penang Malaysia. Be part of our team :) Customer Success Specialist - Banking (Native Japanese) Location: Bayan Lepas, Penang Malaysia Location Type: Onsite Start Date: 24th June, 2024 Hours of Operation: 24x7 Rotational Shift Education: Degree...

  • Customer Success Specialist- Banking

    1 week ago

    Bayan Lepas, Malaysia PrimeStaff Full time

    Attention Native Japanese SpeakersPrimeStaff is hiring a Customer Success Specialists in Bayan Lepas, Penang Malaysia.Be part of our team :)Customer Success Specialist Banking (Native Japanese)Location: Bayan Lepas, Penang MalaysiaLocation Type: OnsiteStart Date: 24th June, 2024Hours of Operation: 24x7 Rotational ShiftEducation: Degree...

  • Customer Success Specialist

    2 weeks ago

    Bayan Lepas, Malaysia growthfn Full time

    The Customer Success Specialist - Japanese Speaker is responsible for managing and enhancing the customer experience for Japanese-speaking clients. This role involves building strong relationships with customers, ensuring their satisfaction and success with the company's products or services, and addressing any issues or concerns they may have. The...

  • Customer Success Specialist(Cantonese and Mandarin)

    2 months ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese english - **Job Title: Customer Success Specialist (Mandarin Proficient)** **Location**: Bayan Lepas, Penang **Salary Range**:...

  • Customer Success Specialist(Cantonese and Mandarin)

    3 days ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese english - **Job Title: Customer Success Specialist (Mandarin Proficient)** **Location**: Bayan Lepas, Penang **Salary Range**:...

  • Customer Success Specialist

    2 weeks ago

    Bayan Lepas, Malaysia Elevated HR Limited Full time

    **Job Location**: Bayan Lepas, Penang, Malaysia **Job Requirements**: - Looking for Customer Success Specialists of minimum 6 months of work experience in customer support in any industry (Call centre experience is not a ‘must’ but would be a distinct advantage) - Fresh graduates are welcome with degrees in the following disciplines: English with...

  • Customer Success Specialist

    2 months ago

    Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    **Job Highlights** - Join an International Company with a dynamic, youthful workplace. - Premium workspaces - On site Trainings & Career Development **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued...

  • Customer Success Specialist

    2 days ago

    Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    **Job Highlights** - Join an International Company with a dynamic, youthful workplace. - Premium workspaces - On site Trainings & Career Development **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued...

  • Customer Success Specialist

    2 months ago

    Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    Overview The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. Your Responsibilities - Proven experience in customer-facing roles (phone,...

  • Customer Success Specialist

    4 weeks ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Taiwanese - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our...

  • Customer Success Specialist

    2 months ago

    Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...

  • Customer Success Specialist

    2 days ago

    Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...

  • Customer Success Specialist

    2 months ago

    Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    Purpose As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect. Job Scope - Compose thoughtful, personalized responses for a variety of customer request -...

  • Customer Success Specialist

    1 week ago

    Bayan Lepas, Malaysia Teleperformance Malaysia Full time

    **仕事内容**: みんながよく知っている大手のSNSのサービスにおけるカスタマーサポート業務 【カスタマーサクセススペシャリスト】 某大手SNSでの掲載や広告関連など、SNSのプラットフォームを利用されている お客様からの問い合わせ対応が中心です。 電話、メー...

  • Customer Success Specialist

    1 week ago

    Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    OverviewThe Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels.Your Responsibilities Proven experience in customerfacing roles (phone, chat,...

  • Customer Success Specialist

    1 week ago

    Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    Job Highlights Join an International Company with a dynamic, youthful workplace. Premium workspaces On site Trainings & Career DevelopmentOverviewThe Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have...

  • Customer Success Specialist

    1 week ago

    Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    OverviewThe Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels.Your Responsibilities Proven experience in customerfacing roles (phone, chat,...