Customer Service Specialist

3 weeks ago

Bayan Lepas, Malaysia Avantor Full time

The Opportunity:

What we’re looking for:

- Education: At least Diploma / bachelor’s Degree in any field
- Experiences: 5 to 7 years’ experiences in applicable customer service /support
- Self-motivated and demonstrates initiative and result oriented
- Must be able to communicate in Mandarin & English
- Must be able to work under limited supervision
- Good problem-solving skill
- Good interpersonal and communication skills

How you will thrive and create an impact:

- Work with Supply Chain and all relevant stakeholders, ensuring goods arrive on time to meet customer’s required delivery date.
- Creating all relevant SOP pertaining to the processes
- Check all incoming customers PO and process them timely via SAP
- Drive billings by managing all back orders to ensure completion and on-time delivery
- Able to identify, review with customer on the cause of complaint and making sound decision for reverse logistics including but not limited to returned and defective products to Logistics Centre, provide credit note or replacement to customers accordingly, etc
- Contribute to continuous quality improvements to ensure business compliance
- Time-to-time to analyse and review the work processes, giving ideas for improvement and efficiency
- Able to think out of the box and take ownership of customers’ issues and give resolutions
- Ensures the highest level of customer satisfaction (internal and external)
- Able to interact professionally with both internal and external customers
- Strong analytical and problem-solving skills with the ability to work independently.
- Any other duties as assigned by management.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

3rd party non-solicitation policy:

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