Customer Service Representative
3 days ago
**Job description**:
- Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, Delivered Quality (out of box management)
- Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration
- Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.
- Meet and exceed the company’s service standards on a consistent basis.
- Provides superior customer service that is consistent with the company’s standards and expectations.
- Strives to achieve department and company goals & objectives in service, pre-sales and Channel Support.
- Serves as the principal liaison between the customer/Partner and the company.
- Acquire and maintain product knowledge to enhance customer’s enquiry experience and create additional sales opportunities by promoting appropriate items to customers.
- Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner.
- Maintain Partner contact information and assist partner accessing required information within Motorola.
- Consistently follow established customer service and operational procedures.
- Cross train with other department members for maximum flexibility.
- Performs all other duties as assigned
- Able to work on shift if required and team work is required.
**Job Requirement**:
- Open to fresh graduates
**Job Type**: Contract
Contract length: 12 months
**Salary**: Up to RM3,200.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Early shift
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you open to contract job?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
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