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Customer Service Rep
3 weeks ago
**Title**:Customer Service Rep
**Requisition ID**:53611**Department**:
**Location**:Bayan Lepas, MY**Job Function**:Cust/Sales Support**Renesas Electronics (Penang) Sdn. Bhd**
- Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia**Job Highlights**:
- Attractive Remuneration: Bonus + Profit Sharing
- Flexible working hour & hybrid work mode
- Fast growing company with positive working environment
**Your New Role**:
- Standard order management including expedites/pull ins/cancellation/push outs.
- Support Customer's RMA & other RMA related FA support.
- Support review of account booking/backlog/billing with Sales.
- Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
- Partner with Sales to manage all Renesas communications with Distis/customers.
- Renesas contact for Distis and Sales for any other topics.
**Preferred Skills & Knowledge**:
- Bachelor’s Degree or above in any field. With minimum of 5 years related experience in the field of
- Customer Operations or Support and/or Inside Sales.
- Customer Service process knowledge, passionate in delighting customers by rendering excellent support.
- knowledge of Order management system, eg: SAP, Model N, Oracle
- Fluent in English & Chinese in both oral and written
- Must possess strong problem solving, communication and interpersonal skills.
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